Social Media Surveillance Officer

Job description

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Governance & Control Pay Details: $59,500 - $84,000 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description: The Social Media Surveillance Office (SMSO) reports to the Manager, Social Media Surveillance, Wealth Advice Business Controls. This role helps Wealth businesses across Canada use social media confidently and compliantly—balancing advisor enablement with strong regulatory oversight. As a regulatory and policy subject matter expert, you will provide guidance, education and practical solutions to client-facing colleagues, while executing surveillance and review activities aligned to internal standards and Canadian regulatory expectations. You will also support ongoing program evolution, with a focus on requirements of the Canadian Investment Regulatory Organization (CIRO) and TD Brand Standards.

Accountabilities and objectives within this role include, but are not limited to:

- Review and approve social media profiles, posts and communications for Registrants and/or client-facing Wealth employees approved to be Active for business purposes, ensuring alignment to the TD Wealth Social Media Policy, CIRO requirements and TD Brand Standards.

- Conduct proactive social media monitoring and spot checks across Wealth businesses, identifying trends, emerging risks and coaching opportunities to strengthen compliant use of social platforms.

- Apply sound judgment and regulatory knowledge to assess materials that vary by social media platform, content type and line of business, translating requirements into clear, actionable guidance.

- Enable advisors and leaders through education and coaching: provide direction on deficiencies, build job aids and playbooks, and deliver training sessions/presentations to support confident social media usage.

- Work closely with Wealth Compliance and other Subject Matter Experts to evaluate complex or ambiguous items, resolve issues quickly and ensure consistent interpretation of requirements.

- Own and drive remediation of findings or deficiencies identified through surveillance, internal/external audits or risk issues, including documentation, root-cause analysis and follow-up with business partners.

- Maintain strong knowledge of applicable regulatory and compliance requirements, developments and industry trends; proactively share insights and practical guidance tailored to the Wealth businesses supported.

- Contribute to the achievement of strategies, tactics and training that support compliance/business objectives.

- Support the implementation and continuous improvement of reporting, programs, processes, policies and surveillance tools to meet or exceed regulatory requirements and industry best practices.

Team

- Contribute to the success of the team and its vision by encouraging open communication, innovation, teamwork and a high degree of professionalism.

- Contribute to a positive working environment.

- Actively participate in the performance management process and meet professional/personal development objectives by utilizing maps and external courses as required.

- Actively participate in regular meetings and coaching sessions

- Provide guidance, support and coaching to other team members by sharing information, knowledge, expertise and lessons learned.

Technical Requirements

- Successful completion of CSC and CPH would be considered an asset.

- Successful completion of the Supervisor Exam (SE) is mandatory. Willingness to successfully complete the SE exam within 3 months of hire may be considered.

- Two years of relevant experience working for an Investment Dealer or two years of relevant experience working for an entity governed by a recognized self-regulatory organization is mandatory.

- Sound working knowledge of CIRO, OSC and Provincial Securities Commission or other regulatory bodies rules/guidance as they pertain to Marketing.

- Sound working knowledge on Wealth businesses.

Skills

- Strong English writing, editing and quality-control skills, with the ability to translate policy/regulatory requirements into clear, advisor-friendly guidance.

- Ability to work closely within a team environment to meet shared Service Level Agreement

- Strong communication, facilitation and stakeholder-management skills; comfortable delivering training, coaching and constructive feedback to advisors and leaders.

- Highly motivated, results oriented individual, with a commitment to provide exceptional level of service.

- Detail-oriented and proficient in managing a high volume of data.

- Demonstrated ability to work efficiently, manage and prioritize multiple tasks, many with tight deadlines.

- Strong ability to apply judgement in identifying potential issues or questionable items, from both a regulatory and internal policy perspective.

- Strong problem-solving skills with the ability to identify trends, assess implications and recommend practical actions to reduce risk and improve compliant adoption.

- Strong organizational and time management skills.

- Experience and comfort level with Excel, would be considered an asset

- Strong familiarity with major social media platforms (e.g., LinkedIn, X) and how advisors use them; stays current on platform changes and best practices and can educate others on compliant use.

- Demonstrated initiative and sound judgment, with a continuous-improvement mindset and comfort taking ownership of outcomes in a fast-paced environment.

- French and/or Cantonese/Mandarin language skills would be considered an asset

Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only): Sans Objet