Digital Programming & Pricing Coordinator (6-month contract)

Job description

This role is responsible for leading the digital programming and pricing execution for KFC Canada across own channels and third-party aggregators. The role ensures accurate menu configuration, pricing logic, and promotional execution while collaborating with cross-functional teams to optimize digital workflows and resolve technical issues. The position requires a strong understanding of POS systems, digital platforms, and operational processes to support seamless customer experiences and business growth.

Responsibilities

- Lead the setup, initial testing, and deployment of digital offers and menu configurations across KFC’s own channel and aggregator platforms.

- Troubleshoot menu exclusions, modifier logic, and pricing discrepancies.

- Manage national pricing structures and ensure accurate categorization across all digital platforms.

- Ensure pricing logic is consistent and visible across Uber Eats, SkipTheDishes, DoorDash, and KFC.ca.

- Coordinate MCR (Menu Change Request) and POS form submissions for digital promotions.

- Oversee execution of seasonal and cultural campaigns including UAT readiness and go-live timelines.

- Define and document digital menu workflows, timelines, and best practices.

- Identify and resolve bottlenecks in digital programming and pricing workflows.

- Collaborate with marketing, operations, tech support, and external vendors to ensure timely and accurate campaign launches.

- Support franchisees and Level 2 support teams with urgent and non-urgent menu issues.

- Work with POS programming lead to resolve POS injection failures and staged validation failures due to menu items and pricing on every other day's basis.

Qualifications

- Education/Certifications

- Required:

- Post-secondary education in Information Technology, Computer Systems, Business Information Systems, or a related field, or an equivalent combination of education and relevant experience.

- Experience

- This role must have…

- 2+ years of experience in digital menu programming, pricing, or digital operations.

- Strong understanding of POS systems, digital menu platforms, and content management systems.

- Familiarity with NCR Aloha and Oracle MICROS Simphony POS systems.

- Exceptional attention to detail and problem-solving skills.

- Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment.

- Excellent communication and collaboration skills across technical and non-technical teams.

- Experience with aggregator platforms and digital campaign execution is a strong asset.

- Flexible to work evenings, weekends, or holidays during key promotional windows.

Working Conditions

- General work conditions

- Full-time hours

- Standard office environment (clean, well-lit, temperature-controlled)

- Work typically performed at a desk/computer workstation

- Access to necessary technology and equipment (laptop, software, etc.)

- Safe working conditions, including policies for harassment and violence prevention

- Access to workplace accommodations under the Human Rights Code

- Meal and rest breaks in accordance with ESA

- Job demands

- Requires extended periods of sitting and computer use

- Occasional lifting of office materials (e.g., files or supplies) or other job-related materials up to 25 pounds / 11 kilograms

- Regular communication (in-person, virtual meetings, phone, email)

- Travel

- This role requires domestic and/or international travel 10% of the time.

The expected total compensation range for this role is $58,000 to $74,000 CAD, inclusive of base salary and target annual performance bonus. Final compensation will be based on factors such as skills, experience, qualifications, and internal equity.