SPED Educational Case Manager

Job description

This job is fully Remote! Clear and excellent English communication skills, technology skills, and organization skills, required.

Overview of the Position

- The Educational Case Manager is integral to the success of Tutor Me Education by doing intakes with families/students, ,coordinating instructors, tracking student progress, and providing quality customer service

- Actively support Tutor Me Education Regional Operations

- Provide outstanding academic services to students and their families

- Operate seamlessly in a virtual operating environment

- Maintain Tutor Me Education operating standards including people, financial, and academic standards

- Ensure delivery of programs and initiatives for our students and school district partners

- Meet operational excellence standards

- Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers

- Manage class schedules to effectively staff sessions and meet company efficiency and usage targets

- Manage virtual tutoring sessions

- Monitor all students’ academic progress

- Help ensure flawless execution of programs and initiatives

- Manage your own time in compliance with company and regulatory requirements

- Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments

- Other responsibilities – as required by the business

- Relish building relationships with students and their families

Case Management and Compliance

- IEP/504 Oversight: Expertly implement and monitor IEP/504 accommodations, ensuring all educational supports are legally compliant and tailored to individual student needs.

- Quality Assurance: Audit instructional plans for rigorous alignment with state standards and specific IEP goals to ensure high-quality service delivery.

- Documentation & Reporting: Streamline check-in systems between families, schools, and service providers to maintain transparent communication and updated student records.

Instructional Leadership & Clinical Coaching

- Specialized Consultation: Act as a subject matter expert in SPED strategies, providing targeted coaching on Autism, ADHD, ELL, and behavioral interventions.

- Pedagogical Frameworks: Champion evidence-based practices including UDL (Universal Design for Learning), RTI/MTSS, and multisensory instruction across the caseload.

- Professional Development: Facilitate monthly coaching cycles, including observations and feedback loops, to elevate the standard of care and celebrate milestone achievements.

Onboarding & Provider Management

- Provider Readiness: Lead the onboarding and training of educational staff, ensuring they are proficient in navigating complex curricula, assessments, and individualized Learning Plans (LPs).

- Gradual Release Modeling: Conduct demo sessions using the "I Do, We Do, You Do" framework to mentor staff on effective student engagement and lesson execution.

Resource Development & EdTech Integration

- Resource Architecture: Build and manage a "Virtual Resource Hub," including SPED toolkits, progress-monitoring instruments, and planning templates.

- Systems Optimization: Enable and troubleshoot educational technology (e.g., ReadWorks, Boom Cards) through the creation of "one-pager" guides and video tutorials for stakeholders.

Data-Driven Decision Making

- Progress Monitoring: Utilize assessment data to establish baselines, set SMART goals, and track student mastery over time.

- Strategic Intervention: Analyze data trends to adjust support systems and ensure students are consistently meeting their developmental and academic benchmarks.

Requirements Qualifications

- Time management, planning, and prioritization

- Ability to organize and manage multiple responsibilities successfully

- Exhibits professional and approachable demeanor

- Ability to prioritize and focus on key objectives, which may change from month to month

- Effective communications both in virtual environments

- Proficient in using all communication media including in person, phone, and video

- Ability to build engagement and trust in virtual relationships, whether with customers or with team members

- Works Well With Others

- Learning agility – able to adapt to changes in work environment by changing behaviors as required

- Able to acquire new skills as required

- Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)

- Ability to manage remote teachers

- Ability to work independently

- High tolerance for ambiguity

- Bachelor’s Degree required

- 2-3 years progressive career growth

- Experience working in a virtual operations and team environment

- Bilingual in English and Spanish beneficial but not required

- Proficient in Microsoft Office and Google applications

Benefits Fully Remote! PTO Etc.