Mid-Senior Hospitality Professionals

Job description

Hire Resolve is assisting hospitality organizations in hiring experienced hospitality professionals for a range of mid–senior level opportunities across Canada. This is a multi-role hiring campaign spanning several functions within the sector, including hotel and resort operations, food & beverage leadership, guest experience, events/banqueting, and revenue performance. These opportunities suit professionals ready to expand scope, lead teams, and progress toward senior leadership roles (e.g., Head of Department, Operations Manager, Cluster/Regional Manager, or General Manager level) as performance and business needs align.

Key Responsibilities

- Lead day-to-day hospitality operations across accommodation, F&B outlets, banqueting/events, and/or multi-department environments to achieve service and financial targets

- Drive guest experience standards, quality assurance, and service recovery processes to strengthen satisfaction and brand reputation

- Manage staffing, scheduling, and team performance through coaching, training, and structured performance management

- Oversee departmental budgets, forecasting, and cost controls, including labour productivity, procurement efficiency, and waste reduction

- Implement SOPs, brand standards, and compliance processes aligned to Canadian workplace expectations, including OHS requirements and incident reporting

- Maintain food safety and hygiene standards where relevant, including audit readiness and inspection preparation

- Partner with sales, marketing, and revenue functions to optimize occupancy, ADR/RevPAR (where applicable), covers, and overall profitability

- Manage supplier relationships, inventory control, and operational readiness for peak periods, group bookings, and special events

- Produce operational reporting, analyze KPIs, and lead continuous improvement initiatives across service, efficiency, and quality

- Support strategic initiatives such as new openings, refurbishments, or turnaround plans depending on assignment

Requirements

- Diploma or bachelor’s degree preferred (Hospitality Management, Business, or a related discipline); equivalent experience is considered

- 5–12+ years of progressive hospitality experience (hotels, resorts, restaurants, contract catering, venues, leisure, or multi-site operations)

- Demonstrated leadership capability, with experience managing teams and operational performance in service-focused environments

- Strong operational and commercial acumen across budgeting, forecasting, labour planning, and KPI-driven decision-making

- Familiarity with hospitality systems and reporting tools (e.g., PMS, POS, RMS, CRM, scheduling/labour management platforms, and advanced Excel)

- Working knowledge of Canadian employment practices and health and safety expectations (including OHS compliance; requirements may vary by province)

- Strong communication skills in English; French is an advantage for roles in Quebec and bilingual environments

- Flexibility to support operational schedules, including evenings, weekends, and holidays, as required in hospitality

Benefits

- Extended Healthcare Plan (Medical, Disability, Dental & Vision)

- RPP - Group RRSP

- Group Life - AD&D - Critical Illness Insurance

- Paid Time Off Benefits

- Training & Development