IT Business Lead Analyst

Job description

We are seeking a skilled and detail-oriented IT Business Analyst with extensive experience in the banking and financial domain, specifically in client onboarding journeys and KYC (Know Your Customer) processes. The ideal candidate will play a critical role in bridging the gap between business requirements and technical solutions, ensuring the successful delivery of projects that enhance customer onboarding and compliance processes. Key Responsibilities:

- Collaborate with business stakeholders to gather, analyze, and document requirements for client onboarding and KYC processes.

- Work closely with development teams to translate business requirements into functional and technical specifications.

- Analyze existing client onboarding workflows and identify opportunities for process optimization and automation.

- Ensure compliance with regulatory requirements related to KYC, AML (Anti-Money Laundering), and other financial regulations.

- Support the design and implementation of solutions that enhance the customer onboarding experience while maintaining compliance standards.

- Conduct gap analysis and recommend improvements to existing systems and processes.

- Facilitate workshops, meetings, and discussions with stakeholders to ensure alignment on project goals and deliverables.

- Perform user acceptance testing (UAT) to validate that solutions meet business requirements.

- Provide ongoing support and training to end-users on new systems and processes.

Required Skills and Qualifications:

- 6+ years of experience as an IT Business Analyst in the banking and financial domain.

- Strong understanding of client onboarding journeys, KYC processes, and related regulatory requirements.

- Experience working on AML, CDD (Customer Due Diligence), and other compliance-related initiatives.

- Proficiency in business analysis tools and techniques, including process mapping and requirements documentation.

- Strong analytical and problem-solving skills, with the ability to work with complex systems and datasets.

- Excellent communication and stakeholder management skills, with the ability to work effectively with cross-functional teams.

- Bachelor's degree in Business Administration, Information Systems, Finance, or a related field.

Preferred Qualifications:

- Experience with client onboarding and KYC platforms or tools (e.g., Fenergo, Pega, or similar).

- Knowledge of data privacy regulations (e.g., GDPR, CCPA) and their impact on client onboarding processes.

- Familiarity with Agile methodologies and tools (e.g., JIRA, Confluence).

- Certifications in business analysis (e.g., CBAP, CCBA) or KYC/AML (e.g., CAMS).

------------------------------------------------------ Job Family Group: Technology------------------------------------------------------ Job Family: Business Analysis / Client Services------------------------------------------------------ Time Type: Full time------------------------------------------------------ Most Relevant Skills Please see the requirements listed above.------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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