Customer Service Representative - Kelowna Airport
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Posted by Enterprise Mobility on the hiring system it uses for its careers page; applications go straight to the company.
Can I apply?
- Full-time
- On-site
- Any valid work permit
- 40 h/week
- $19.65 CAD/hr
Full-time Customer Service Representative / Return Agent at the Enterprise Kelowna Airport branch (5533 Airport Way, Kelowna, BC), paying $19.65/hour.
Requires 40 hours/week on the branch schedule (Sun, Mon, Thu, Fri, Sat, 8:00am-5:00pm), so the schedule must fit those days.
Requires a valid BC Full Class 5 licence with limited violations, at least 18 years old, a high school diploma or G.E.D., and 1 year of customer service experience.
You must already be authorized to work in Canada; the employer will not sponsor work authorization now or in the future.
From the posting
- locations
ATS location: Kelowna, BC, Canada
- salary
ATS pay range: 19.65–19.65 CAD per hour
- employment types
This is a full time position that pays $19.65 / hour.
- hours per week
Consistent full time 40 hour per week schedule
- workplace
Inspect vehicles upon rental return; neatly and accurately document information (mileage, fuel level, damages).
- work auth required
Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
- job function
Customer Service Representative / Return Agent
- role family
Customer Service Representative / Return Agent
- skills
Effectively resolve all customer service issues.
- years experience min
Minimum 1 year experience in a customer service role.
- languages required
Must be proficient in English, written and verbal comprehension.
- education required
Minimum High School Diploma or G.E.D. required.
- actionable
Assist all customers with the rental return process.
Job description
Overview
Get on the fast track to a more rewarding career with Enterprise Mobility/National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
Enterprise Mobility (Canada) Inc. has an exciting opportunity for a Customer Service Representative / Return Agent. The Return Agent provides superior, friendly, and efficient service during all aspects of the rental car process, assisting all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
Opening available at the following branch location:
- 11 - 5533 AIRPORT WAY KELOWNA, BC V1V 1S1
This is a full time position that pays $19.65 / hour.
We offer:
- Paid time off
- Consistent full time 40 hour per week schedule
- Employee discount
- Retirement Savings Plan with company match and profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
Schedule Available:
- Sunday 8:00am-5:00pm
- Monday 8:00am-5:00pm
- Thursday 8:00am-5:00pm
- Friday 8:00am-5:00pm
- Saturday 8:00am-5:00pm
Responsibilities
- Assist all customers with the rental return process.
- Effectively resolve all customer service issues.
- Inspect vehicles upon rental return; neatly and accurately document information (mileage, fuel level, damages).
- Advise and review rental charges, and provide an accurate receipt to the customer.
- Assist other employees in keeping lot organized for ease of access and traffic flow.
- Perform other customer service related duties in addition to those listed, to ensure our service exceeds the expectation of the customer.
- Positively represent the Company to all vendors and the general public.
- Ensures the security of company assets.
- Keeps work area clean and orderly. Responsible for maintaining a safe and clean work environment. Immediately reports any unsafe or hazardous conditions to the lead agent and/or manager.
Qualifications
- Must be at least 18 years of age.
- Minimum High School Diploma or G.E.D. required.
- Must have a current and valid British Columbia Full Class 5 driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
- Minimum 1 year experience in a customer service role.
- Must be proficient in English, written and verbal comprehension.
- Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
- Must be able to work 40 hours a week during the branch operating hours:
- Sunday 8:00am-5:00pm, Monday 8:00am-5:00pm, Thursday 8:00am-5:00pm, Friday 8:00am-5:00pm, Saturday 8:00am-5:00pm
Seen on
- icims — nationalalamoca-erac.icims.com