Field Service Engineer - Canada (Alberta, Saskatchewan & Manitoba)

Job description

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Field Service Engineer supporting customers in the Alberta, Saskatchewan & Manitoba territory, you will be trusted to provide technical advice to customers including commissioning, installing, and testing of products/equipment. In this role a typical day will include:

- Perform corrective and preventive maintenance, make improvements, and carry out system upgrades and installations.

- Establish and maintain a high level of customer satisfaction.

- Respond promptly to customer concerns and resolve issues related to quality assurance and medical safety.

- Manage the daily schedule while maintaining accurate and timely communication with customers, dispatchers, managers, and regional and cross-functional teams.

- Complete all administrative responsibilities accurately and on time.

- Assist the sales team, clinical team, and internal team, including other on-site service representatives, as needed.

- Manage inventory, maintain accurate records, and promptly return unused and defective parts.

- Promote and sell maintenance contract offerings to customers and assist the sales team in selling maintenance contracts within the assigned territory, as needed.

WHAT YOU'LL BRING TO ALCON:

- Associate degree in electronics or an equivalent combination of education and experience.

- Strong background in electronics, electricity, and mechanics.

- Willingness to work a variable schedule on short notice to meet customer demand.

- Proficiency in Excel, PowerPoint, MS Teams, SharePoint.

- Ability to lift up to 50 pounds (tools, spare parts, etc.).

- Valid driver’s license with a clean driving record for the past three years.

- Excellent verbal and written communication skills.

- Proven experience in exceptional customer service.

- Ability to multitask, prioritize, and plan work-related activities.

- Problem-solving skills, analytical thinking, and professional communication in a fast-paced, high-pressure, customer-focused environment.

- Self-motivated, able to travel and work independently with minimal supervision.

- Two years of hands-on experience with advanced medical devices and medical lasers.

- Proven technical support skills and effective decision-making abilities.

- Experience connecting medical devices to hospital networks.

- Working knowledge of ServiceMax/Salesforce.

- Candidates must be able to work independently (20% of the time) and in the field (80% of the time).

- Candidates must also be able to travel overnight (50% of the time) or as needed.

- Must reside in Alberta (preferred) or Manitoba

Preferred qualifications:

- Bachelor’s degree in technology or engineering (training or experience in IT).

- Previous experience working in a hospital operating room and knowledge of surgical center protocols.

HOW YOU CAN THRIVE AT ALCON:

- Join Alcon’s mission to provide top-tier, innovative products and solutions to enhance sight & enhance lives.

- Grow your career in a highly collaborative and diverse environment.

- Alcon provides robust benefits package including health, life, retirement, paid time off, and much more!

Alcon Careers See your impact at alcon.com.careers

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ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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Alcon Canada Inc. is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us if you are contacted for a job interview.