Security Operations Manager

Job description

About the Role Securitas is looking for an Operations Manager to lead day-to-day security operations for an assigned account. Reporting to the Security Lead and/or District Manager, you will oversee guarding operations across one or more sites, supervise frontline and supervisory personnel, and serve as a trusted point of contact for our clients. This is a hands-on leadership role for someone who can balance service excellence, team development, and cost control while holding the standard on compliance and professionalism. What You'll Do Lead Operations

- Manage a shift or segment of guarding operations across multiple sites, providing direct supervision of officers and supervisory staff.

- Conduct regular post inspections and audits to verify that post orders are followed and service standards are met.

- Take timely corrective action when service gaps or performance issues are identified.

Partner with Clients

- Build strong client relationships through regular contact, status meetings, and proactive issue resolution.

- Support new client start-ups and contribute to security planning, risk assessments, and site surveys.

- Review post orders and communicate updates clearly to affected personnel.

Develop and Retain Talent

- Work with line management on the onboarding, training, and development of a high-performing team.

- Coach employees, and administer progressive discipline when required, ensuring every team member is treated with dignity and respect.

- Foster a positive, professional workplace culture.

Manage Resources and Costs

- Coordinate scheduling, staffing, and equipment needs with line management.

- Adjust schedules in real time to meet client requirements while controlling labor costs.

- Review reports and records to confirm commitments have been met and client directions followed.

Ensure Compliance

- Ensure all personnel understand and comply with applicable union laws, regulations, company policies, and client requirements.

- Support line management in resolving legal, financial, HR, and administrative matters promptly.

Contribute to the Business

- Provide input into company initiatives and continuous improvement.

- Perform other duties of a similar nature and scope as assigned.

What You Bring Required

- 2 to 3 years of professional experience, including supervisory or team leadership experience.

- Working knowledge of security operations and supervisory best practices.

- Excellent written and verbal communication, including the ability to produce clear, concise, professional reports.

- Strong planning, organizational, and leadership skills.

- A client-first mindset and the interpersonal skills to build credibility at every level, from frontline officers to client executives.

- Initiative, sound judgment, and a track record of delivering results.

- High standards of integrity, ethics, and personal accountability.

- Valid provincial driver's license.

- Availability to work an assigned shift, including rotating schedules, weekends, evenings, overnights, and on-call coverage.

Assets

- Diploma in Criminal Justice, Business Administration, or a related field.

- Prior experience in security or the military.

What We Offer

- Competitive hourly rate of $36.77

- Comprehensive medical and dental coverage

- Employee Assistance Program (EAP)

- Paid vacation and sick time

- Professional development and clear pathways for advancement

WORKING CONDITIONS (Physical/Mental Demands) With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: • Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations. • Must undergo and meet company standards for background and reference checks and behavioral selection survey. • Ability to handle multiple tasks concurrently. • Handling and being exposed to sensitive and confidential information. • May require regular use of vehicle and frequent travel in the performance of duties. • Regular talking and hearing. • Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds. • Walking, reaching with hands and arms, stooping, kneeling, crouching and crawling. • Close vision, distance vision, and ability to adjust focus. • Conducting oral presentations and group meetings. • Directing, motivating, training, coaching, and disciplining staff in a positive manner. • Reading and analyzing reports and financial data, including related computer usage. • Responding on an on-call basis to emergencies and incidents at all hours.

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Securitas Canada's Mission:

Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Securitas Aviation's Mission:

Securitas Aviation ensures the safety of passengers all over the world providing thorough security checks at airports in Canada

Our Values:

Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.

Helpfulness:

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.