Inside Sales Representative

Job description

Inside Sales Representative Status: Regular, Full time Location: Calgary, Alberta

Job Description

Reporting to the Business Centre Manager, the Inside Sales Represaentative sells products, processes customer orders, provides pricing and/or technical information, and finds solutions to customer problems in a timely manner.

MAIN RESPONSIBILITIES:

- Answers calls promptly, and professionally, listens attentively to the customers, understands and fulfils their needs;

- Responds to the customer's inquiries in a timely manner;

- On some occasions, negotiates special prices and conditions with customers and/or vendors as per criteria established by his Manager;

- Takes necessary action to resolve customer service issues in a timely manner and follows-up and verifies commitments are met afterwards;

- Proactively suggests associated and/or alternate products as needed;

- Promotes focus product items to generate incremental sales; Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representative) of customer feedback with regards to price, products, service, etc.;

- Maintains their technical knowledge up-to-date on various product lines and broaden system knowledge.

REQUIREMENTS:

- Minimum three (3) to five (5) years of industry experience preferable, or a combination of relevant professional training and experience;

- Good communication skills written and spoken

- Demonstrated people skills;

- Excellent communication and organizational skills;

- Product knowledge;

- Must be customer service driven;

- Good knowledge of MS Office (Word, Excel, Outlook).

What’s in it for you Brogan Fire & Safety has grown to be the preferred distributor and service provider for the most recognized and respected manufacturers in the world of safety. We offer a dynamic work environment with great career opportunities. We value initiative, encourage engagement and recognize everyone's contribution.

What sets us apart is our:

- Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.

- A strong national network offering real opportunities to grow: our people make the difference.

Among our benefits:

- Flexible group insurance plan customizable to your needs.

- Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).

- Group RRSP with employer contribution and TFSA.

- Postsecondary Scholarship Program for our employee’s children.

- Years of Service Recognition Program.

Come build your career with us, a growing network geared for your ambitions!

Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.