Sales Support - Edmonton

Job description

Sales Support - Edmonton Status: Regular, Full time Location: Edmonton, Alberta

Job Description This is a multi-function role in a Business Centre. Reporting to the Business Centre Manager, the person in the Sales Support role should be a dynamic self-motivated individual ready to work in a fast-paced team environment and capable of providing superior customer service to our valued customers. ‍ MAIN RESPONSABILITIES:

- Provide superior customer service communication via telephone, email and/or other communication by promptly and professionally assisting with customers' needs;

- Respond to customers' inquiries in a timely manner, with assistance from other team members if needed;

- Develops a professional relationship with customers and/or vendors as per criteria establishes by the Manager;

- Takes necessary action to resolve customer service issues in a timely manner; follows up and verifies commitments are met afterwards;

- Proactively suggest associated and/or alternate products as needed;

- Promotes focus product items;

- Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representatives) of customer feedback with regards to price, products, services, etc.

- Assist with other administration duties required for the successful running of the Business Centre on a 'as needed' basis, (ex: receive and sort mail, prepare deposits, account payables, freight claims, processing paperwork for invoicing, cash reconciliation and other assigned tasks);

- Takes a proactive approach to enhancing their technical knowledge through available training on various product lines and learning opportunities;

- Support in other tasks as needed (purchasing / inventory management).

QUALIFICATIONS:

- Grade 12 minimum completed; Ideally 1-2 years of related experience;

- Strong communication and people skills, initiative;

- Good knowledge of Microsoft Office (Word, Excel, Outlook);

- Interest and capability in performing sales duties and purchasing / inventory management functions as needed;

- Good knowledge of English written and spoken;

- Strong ability and desire to develop and grow skills.

This is a position with potential for growth.

What’s in it for you We are a major player, involved in the energy transformation in Canada. Our dynamic work environment promotes autonomy and decision making and offers great career opportunities.

What sets us apart is our:

- Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.

- A strong national network offering real opportunities to grow: our people make the difference.

Among our benefits:

- Flexible group insurance plan customizable to your needs.

- Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).

- Group RRSP with employer contribution and TFSA.

- Postsecondary Scholarship Program for our employee’s children.

- Charging terminals available at our facilities.

- Years of Service Recognition Program.

Come build your career with us, a growing network where our people make it happen!

Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.