Client Advisor, Full-Time, Yorkdale
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- Full-time
- On-site
- Any valid work permit
- $20.57–$27.83 CAD/hr
Full-time, in-store Client Advisor role at Tiffany & Co.'s Yorkdale location in Toronto, ON (title and store-based description).
Requires authorization to work in Canada, with no sponsorship mentioned; retail or luxury retail or client-facing experience is required, and a degree is only desired.
Pay is $20.57–$27.83 per hour plus applicable sales commission; the posting requires flexibility for nights, weekends and holidays.
From the posting
- locations
ATS location: Toronto, ON, Canada
- employment types
Client Advisor, Full-Time, Yorkdale
- workplace
Elevate in store experience by consistently delivering memorable moments to every client.
- work auth required
Must have authorization to work in the United States or in the country where the position is based.
- salary
$20.57 - $27.83 per hour
- job function
Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
- role family
Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
- skills
Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
Job description
Overview: We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery. Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better. At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence. As a Tiffany Client Advisor you will:
- Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch; your own flair for making each client’s experience extraordinary.
- Be an excellent communicator and brand ambassador. Your passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in all that you do.
- Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan
- Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business.
Sales:
- Deepen the relationship with our clients to drive lifetime loyalty and spend.
- Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
- Capture client data. Cultivate new and existing client relationships.
- Deliver a significant portion of sales through repeat client business.
- Identify innovative ways to grow your business through delivering elevated client experience in each client appointment
- Drive business through key product pillars.
- Convert clients through curiosity and discovery daily
Service:
- Elevate in store experience by consistently delivering memorable moments to every client.
- Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
- Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event
- Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on Net Promoter Score (NPS) performance and client feedback.
- Connect with your client’s wardrobe to ‘style them’
Experience Required:
- Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
- Proven track record in achieving Commercial results.
- Ability to connect with the client
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
- Ability to work with a diverse client base.
- Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
- Must have authorization to work in the United States or in the country where the position is based.
Desired:
- A college/university degree.
- Proficiency in multiple languages.
The hiring range for this position is $20.57 - $27.83 per hour. The rate of pay offered will be dependent upon candidates' relevant skills and experience. This role is eligible for applicable sales commission.
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