Relationship Manager

Job description

Location: Montreal (Quebec)/Toronto (Ontario), Canada (Hybrid) In this position, you’ll be based in the Montreal or Toronto office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Your working hours will be 37.5 hours a week, Monday to Friday with flexible hours typically from 8.30am to 5.00pm. Find out more about our culture of flexible working at computershare.com/flex. We give you a world of potential We are currently recruiting for a Relationship Manager to join our Computershare Plan Managers business. This is an essential role as the Relationship Manager is the primary contact between the business and its Corporate sponsors. A role you will love As a Relationship Manager, you will be responsible for fostering and leveraging of relationships with clients at the Senior management level and ensuring that clients receive the services they’ve purchased and that those services are delivered in a timely manner. In this role, you will coordinate all major client activities and services by interfacing with other members of the Client, operational units and the entire organization. Your role is instrumental in negotiating contractual agreements with each client. You will serve as a liaison in balancing Computershare and client needs and ensuring client satisfaction from the point of handover from implementation and ongoing services. Some of your key responsibilities will include:

- Establishing a professional and trusting relationship with clients whilst ensuring clients’ service orders are accurately communicated and executed.

- Resolving client issues and documents service incidents, follows up with internal business units to secure responses and shares results with internal stakeholders.

- Assisting clients with special projects, expediting transactions, troubleshooting, and problem solving.

- Attending applicable webinar, product training, and technical training in order to stay updated with market updates and changes. In turn, ensuring clients are informed of changes in industry and regulatory environments and the direct impacts on them.

- Acts as a link between internal teams to make sure client feedback is shared quickly and used to improve performance.

- Monitoring revenue relative to forecast and make required adjustments.

- Ensuring the collection of receivables in accordance with Computershare’s guidelines

- Identifying opportunities to upsell and cross-sell additional products and services.

We give you a world of potential The requirements listed below are representative of the knowledge, skill, and/or ability required. Other key skills required for the role include:

- Proficiency in both English and French (written and verbal) is required to effectively communicate with clients and stakeholders across North America and support a bilingual business environment.

- University degree preferably in Commerce, Finance or Business Administration or a minimum of 3-5 years of equivalent experience.

- Canadian Securities Course, training or designation from Certified Employee Benefit Specialist (CEBS) would be an asset.

- As we're a global organisation we primarily communicate in English, so having strong English skills is an essential requirement for this role.

- Proficiency in all MS Office applications.

- Strong communication, project management, analytical and problem-solving skills.

- Excellent interpersonal skills and demonstrated ability to communicate diplomatically with internal and external partners, project team members, internal business partners and other key stakeholders.

- Ability to develop positive working relationships.

Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. At Computershare, you’ll find new friendships, a strong sense of belonging and an inclusive culture that appreciates and recognises individual contributions. Rewards designed for you Flexible work to help you find the best balance between work and lifestyle Health and wellbeing rewards that can be tailored to support you and your family including paid time off, observed holidays, and vacation pay Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub. Compensation. The typical base pay range for this role is CAD $73,000-$90,000. This base pay range is specific to only Toronto, Ontario.

Our Shared Services teams support all of our business lines behind the scenes. Across the world, we have a range of specialisms that ensure the delivery of our business priorities. These include Technology, Information Security, Finance, Risk, Audit, Governance, Marketing and Communications as well as our People team. Join our strategic team and help us look after everything from creating an amazing end to end employee journey to keeping our systems safe. You'll be looking after our people, our clients and their customers, whilst maintaining our exceptional standards around the globe.

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.