Manager, Software Engineering

Job description

Job Description: Title: Manager, Software Engineering Team: VoiceAI Location: Remote Canada (EST or CST) Travel: As needed for Internal and External meetings

Why This Role Exists As a Manager of Software Engineering on the VoiceAI team, you’ll help shape the future of healthcare by leading a talented, distributed engineering team responsible for building and evolving AI-powered voice solutions that improve the patient experience. You’ll partner closely with Product Management, Architecture, Engineering, and cross-functional stakeholders to design, build, scale, and maintain innovative VoiceAI products that drive patient activation and better healthcare outcomes.

This role combines people leadership, technical execution, and delivery accountability while helping your team thoughtfully adopt AI-assisted, agentic development practices to deliver secure, high-quality software at scale.

What You’ll Spend Your Time Doing

- Lead and grow a high-performing engineering team. Hire, mentor, and support software engineers while fostering an inclusive, collaborative, and high-performing team environment.

- Drive successful software delivery. Lead sprint planning and execution, ensuring your team delivers high-quality, scalable software that meets business, customer, security, and technical requirements.

- Champion responsible AI adoption. Facilitate the thoughtful adoption of AI-assisted, agentic development tools and establish team practices for validating and safely incorporating AI-generated code and technical recommendations.

- Build and maintain innovative VoiceAI solutions. Contribute to software development by implementing required functionality, writing technical documentation, participating in design reviews, and maintaining software quality and security standards.

- Own product health. Take ownership of existing products throughout their lifecycle by managing bug fixes, product maintenance, production support, and customer escalations.

- Promote engineering excellence. Review code through pull requests, support CI/CD practices, and help continuously improve engineering processes, software quality, and team effectiveness.

What Makes You a Great Fit You don’t need to check every box — but this role will feel energizing if you:

- Have deep experience building and supporting highly distributed applications using Microsoft .NET (C#) or Java.

- Are passionate about developing and growing engineering talent through coaching and mentorship.

- Enjoy collaborating across Product, Engineering, Architecture, and other cross-functional teams to deliver customer-focused solutions.

- Have experience designing, building, or integrating Voice AI agents and LLM-powered workflows into production systems.

- Have successfully adopted or led the use of AI-assisted development tools, including coding assistants, AI-powered testing, documentation generation, or code generation tools.

- Have established engineering practices for reviewing, validating, and safely incorporating AI-generated code.

- Have experience with MySQL, DynamoDB, cloud-native architectures, RESTful APIs, and CI/CD pipelines.

- Are comfortable building or supporting modern web applications using JavaScript, HTML, CSS, and frameworks such as React or Angular.

- Have experience deploying and operating distributed systems on AWS.

- Have experience managing contractors and external vendors.

- Are a self-motivated, pragmatic problem solver who thrives in a distributed team environment.

- Have excellent technical and non-technical communication skills.

We Do Have A Few Requirements To Check

- Bachelor’s degree in Computer Science or a related discipline required.

- 8+ years of experience building and supporting highly distributed software applications.

- 3+ years of people management experience leading software engineering teams.

- 3+ years of project management experience delivering successful software releases.

Where You’ll Work This is a remote role where you’ll collaborate closely with distributed engineering, product, and cross-functional teams across the U.S. and Canada. Occasional travel within the United States and Canada is expected.

Why Phreesia Phreesia is on a mission to make healthcare more human, connected, and efficient. Our SaaS platform powers digital check-in and engagement for healthcare organizations nationwide—helping patients feel informed and providers work smarter.

We’re proud to be:

- A five-time Modern Healthcare Best Places to Work winner

- Recognized on the Bloomberg Gender Equality Index

- Deeply committed to inclusion, growth, and employee experience

Compensation & Rewards

- Total Cash Compensation: CAD $145,000–$170,000, depending on qualifications.

- A comprehensive Total Rewards package designed to support your whole life — not just your work.

Disclosure: This posting is to fill an existing vacancy.

Who We Are:

At Phreesia, we’re looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.

Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a five-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!

Top-rated Employee Benefits:

- Remote First: 100% Remote work + home office expense reimbursements+ monthly reimbursement for cell phone, internet and wellness.

- Top of market rewards: Competitive compensation

- Take time when you need time: Flexible PTO + company holidays

- Top class healthcare benefits: Variety of healthcare benefits for you and your family (and your pets!) starting day one

- Care about your families: Generous top-up for parental leave benefits

- Support personal development: Continuing education and professional certification reimbursement

- Connecting in person: Various offsite events and activities for team to connect and meet in person, to support team building and engagement.

- Giveback to community: Local in-person volunteer events, and give back programs to our communities.

- Recognition and perks: We have a company wide recognition tool (Phireworks) to celebrate milestones, recognize achievements and strengthen your bond with your teams. You can accumulate points and redeem them for a wide catalogue of items!

- Diversity and inclusive environment: At Phreesia, all employees are encouraged to bring their authentic self to work, feel supported and perform at their best. We have a variety of Employee Resources Groups (ERGs) which bring together individuals from a wide range of backgrounds, experiences and perspectives, and seek to foster a sense of shared community and empowerment for employees who share a common social identity, such as gender, race, ethnicity, and sexual orientation.

- Opportunity to join an Employee Resource Group. Learn more here: https://www.phreesia.com/workforce/

Disclosure: Phreesia uses certain automated tools, including artificial intelligence, to support the assessment of applicants for this position.

We strive to provide a diverse and inclusive environment and are an equal opportunity employer.