Store Manager / Gérant(e) de Magasin - Full time / Temps Plein - Montreal Premium Outlet, QC

Job description

At Swarovski, your leadership matters, your vision drives success, and your work shapes exceptional luxury moments in every store experience.

Ready to lead with purpose at one of the most iconic brands in fashion and design? Join our retail team and drive a culture where creativity, customer service, and team spirit shine with brilliance.

As a Store Manager, you’ll lead your team with passion, nurturing team spirit, delivering exceptional customer experiences, and driving commercial success. You’ll be a Swarovski advocate, inspiring excellence and supporting your team’s growth every day.

About the Job

- Lead, motivate, and develop your team to achieve sales goals and deliver outstanding service

- Build strong customer relationships and promote loyalty programs

- Recruit, onboard, and coach talent, securing succession plans

- Set and manage individual and team targets, proactively assessing performance

- Oversee store operations: inventory, cash handling, loss prevention, and compliance

- Ensure implementation of all Swarovski policies, procedures, and standards

About You

- 3+ years of experience in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands

- Excellent leadership, coaching, and team development skills

- Digital proficiency and strong operational know-how

- A winning personality to easily establish a trustful relationship and empower others

- Customer-focused, curious, empathetic, and results-driven team player with a commercial mindset

- English skills

What We Offer You can expect a range of benefits, including:

- Recognition awards that celebrate your achievements

- Exclusive employee discounts on Swarovski products

- Paid volunteering leave to support causes you care about

- A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters

- Comprehensive product, personal and leadership skills training to help you grow

- Opportunities for career development

Many of our Store Managers grow into Flagship Store Manager, District Manager, Trainer, Visual Merchandiser, Customer Service, or Sales Operations Manager roles. We support your development so you can build a career that matches your ambitions.

About Swarovski Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger. Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong. Swarovski Canada Limited supports the full inclusion of persons with Disabilities as set out in the Human Rights Code and the Disabilities Act of Accessibility for Ontarians Disability Act (AODA), AMA – Accessibility Manitobans Act and the DPC Disabled Persons Commissions Act. Disability related accommodation is made available on request. Please advise us if you have any questions or should you require our materials in an alternate format by contacting us at HR.Canada@swarovski.com. Swarovski Canada Limited appuie l’inclusion complète des personnes handicapées, tel que prévu dans le Code des droits de la personne de l’Ontario et la Loi de 2005 sur l’accessibilité pour les personnes handicapées de l’Ontario, la Loi sur l’accessibilité pour les Manitobains et la Disabled Persons Commission Act de la Nouvelle-Écosse. Mesures d’adaptation disponibles sur demande. Si vous avez des questions ou besoin de matériel adapté, veuillez communiquer avec nous, à HR.Canada@swarovski.com. Relevant for Canada only: Nova Scotia - Disabled Persons Commissions Act (DPC) Manitoba - Accessibility Manitobans Act (AMA) Ontario - Accessibility for Ontarians Disability Act (AODA) Swarovski Canada Limited supports the full inclusion of persons with Disabilities as set out in the Ontario Human Rights Code and the Accessibility for Ontarians Disability Act (AODA). Disability related accommodation is made available on request. Please advise us if you have any questions or should you require our materials in an alternate format