Dealer Care Associate (Bilingual - English & French)

Job description

Description Who We Are: Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Finance and Genesis Finance. Through a network of over 450 Hyundai and Kia dealerships and 30 Genesis distributors nationwide, we provide indirect vehicle financing and leasing solutions to consumers and commercial customers. Employee Value Prop and Culture: Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative. From our employee programs to the unique design of our offices, we strive to create a connected, fun, positive, and rewarding workplace where employees feel appreciated, proud of their company, and deeply invested in HCCA’s success. Global One Company: Many countries. One identity. Hyundai Capital has offices around the world, including South Korea, the United States, China, the United Kingdom, Germany, and Brazil. Our work environments follow consistent themes that represent our global values: simplicity, collaboration, symmetry, and elements of nature. Position Details: The Dealer Care Associate will be responsible for handling all administrative tasks for Originations. This includes but is not limited to Custom Program Creation, Document Review and proof of income verification, incoming and outgoing phone calls for both Credit and Funding, Dealer inboxes. The incumbent will need to be able to review files and make decisions to approve, condition or decline based on documents received. They will also need to liaise with dealers and BDMs to resolve more complicated applications. Applicants must be available to work rotational shifts within the following hours: Monday to Friday, 9:00 a.m. to 9:00 p.m. EST, and Saturdays, 9:00 a.m. to 7:00 p.m. EST.

Duties and Responsibilities:

- Process Calls for Credit and Funding from our Dealer Partners, BDMs and Customers; Build relationships to foster trust

- Review AML documents and perform extra due diligence on documents for deals that are deemed higher risk

- Review Credit Inbox and memos, including, but not limited to document verification, proof of income verification and custom programs

- Review Funding inbox, including but not limited to, BDM requests and manual uploads; Action aged held offerings

- Back up for Credit or Funding Q; help with translations

- Perform any other ad hoc requests as required

Qualifications Work Experience:

- 1+ years’ experience as a Credit Administration assistant

- Thorough funding and loan documentation knowledge

- Thorough knowledge of the credit/review process and credit analysis

- FiServ/Defi knowledge a plus or knowledge of automated credit decision system(s)

- Thorough knowledge of compliance laws as related to retail consumer lending, contracting and funding

Education & Certification:

- High school diploma required

- College Diploma or University degree preferred

Knowledge, Skills & Abilities:

- Ability to manage multiple tasks effectively

- Relationship building skills with both internal and external customers

- Team building and collaborative skills

- Ability to assist in training on new hire credit analysts

[Location Update] Effective June 2027, Hyundai Capital Canada’s head office will be relocated from downtown Toronto to the Airport Corporate Centre in Mississauga. Hyundai Capital Canada Inc. is committed to acknowledge applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. This posting is for an active, existing vacancy. Hyundai Capital Canada is currently hiring for this role and applications are being reviewed as part of a live recruitment process.