Support Technician
Apply on company site View on the company's hiring page (gapinc.wd1.myworkdayjobs.com)
Posted by Gap (Canada) Inc. on the hiring system it uses for its careers page; applications go straight to the company.
Can I apply?
- Full-time
- Remote from Canada
- Work permit not stated
Support Technician at Gap (Canada) Inc., listed under the TON Toronto Old Navy location.
Diagnoses and resolves device hardware and application issues for Gap Inc. employees, escalating when needed.
The posting says the role must support employees "on-site and remotely," so the workplace is unclear despite the remote label; confirm before applying.
No salary, work authorization, or language requirements are stated.
From the posting
- employment types
ATS employment type: full_time
- workplace
ATS workplace type: remote
- remote eligible countries
ATS location: TON Toronto Old Navy
- locations
ATS location: TON Toronto Old Navy
- role family
ensuring that our employees' end-to-end technology needs are met
- job function
Research, diagnose, resolve or escalate technical and procedural issues
- skills
assessing and responding appropriately to customer's device hardware and application issues
- actionable
Responsibilities include assessing, diagnosing and resolving technology issues.
Job description
About the Role In this role, you will work in a dynamic, high paced environment focused on ensuring that our employees' end-to-end technology needs are met quickly and efficiently by delivering service that is above and beyond our internal customer's expectations in our: headquarter, stores, regional offices, distribution centers and remote locations. With a Customer Curious mindset, your goal is to enable and unlock our employees' work productivity by providing a consistently high level of service and customer satisfaction to the business. Responsibilities include assessing, diagnosing and resolving technology issues. Must be flexible in supporting our employees on-site and remotely.
What You'll Do
- Provide an exceptional technology experience for our Gap Inc. employees by listening, asking questions, soliciting feedback, assessing and responding appropriately to customer’s device hardware and application issues, requests and needs in an efficient and timely manner.
- Determines appropriate and alternative solutions from mostly defined procedures and options
- Research, diagnose, resolve or escalate technical and procedural issues from multiple service channels using multiple tools and documented processes
- Deliver positive customer experience by creating a welcoming environment and providing best in class service through all support channels in person and virtually
- Ensure consistency in service quality and capabilities for an overall high level of customer satisfaction
- Demonstrate a sound understanding of relevant technologies and application products and understands the customer in a technology support environment.
Who You Are
- Excellent interpersonal and customer service skills, ability to develop and maintain good relationships with business partners and at all levels of the organization
- Learns and applies process and technical knowledge in problem solving with ability to multitask work while keeping stakeholders informed.
- Take personal accountability to meet key performance measurements
Seen on
- workday — gapinc.wd1.myworkdayjobs.com