Auto Retention Associate

Job description

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

The Opportunity!

As the Auto Retention Associate working in one of our innovative Connect Centers, you are responsible for advising new and existing clients over the phone on how to best protect their assets when it comes to automobile insurance. Building relationships and offering solutions using a diverse selection of insurance products while achieving performance targets.

What you will bring to our team –

- Minimum of 1 year of auto insurance experience is required

- Strong conversation skills, detail oriented and computer systems proficiency

- High school education or equivalent

- Level 1 Insurance License required

- Level 2 Insurance License considered an asset

- Customer service and or call center experience an asset

A day in the life -

- Build relationships with clients, colleagues and leaders so you can deliver a best-in-class client experience

- Provide a wide variety of auto insurance services including renewals, new plates, transfers, cancellations, debt payments and more

- Creatively offer a diverse selection of ICBC and private insurance products over the phone

- Document all client conversations to minimize errors and future issues

- Place outbound calls to enhance retention, focus on call to sale conversion

- Manage inbound call volume through servicing calls in an efficient manner

- Upsell and cross-sell other insurance products from our other departments

- Consistently meet sales targets and telephone metrics

- Receiving and processing payments in accordance with company policy

- Using ICBC Policy Centre, our BMS EPIC and multiple other software solutions

- Administrative duties, such as preparing documents, filing

Salary Expectations – This role offers a base salary of $41,600 to $45,000. While there is no cap on earnings, potential total annual earnings, including commissions, range from $70,000–$90,000, and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

What we offer you We invest in your growth. HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career. Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.

- Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans

- Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance

- A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.