Client Advisor Contact Centre, Full-Time, Toronto Bloor Street

Job description

Overview: We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery. Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better. At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence. As a Tiffany Client Advisor, Contact Centre you will:

- Be based in store, holding the critical position of embodying the Tiffany brand in each and every client interaction, responsible for delivering luxury best-in-class client experience across multiple contact channels by listening to each client personal needs and addressing it through elevated and authentic communication.

- Be an excellent communicator and brand ambassador with passion for Tiffany conveyed in every conversation and lay out the foundation for building long-term client loyalty.

- Responsible for achieving and exceeding client service goals and commercial sales targets.

- Deliver elevated, positive, and high-energy client experience aligned with Tiffany core brand values and integrity, across phone, email, and live chat channels

- Consistently deliver luxury outstanding service to resolve client issues effectively and with empathy

- Escalate issues diligently to ensure prompt and client-centric resolution

- Initiate proactive, elevated, and relevant product recommendations for the client

- Demonstrate and share with clients brand awareness, storytelling, and product knowledge to drive conversion and satisfaction

- Get to know the clients and make a personal connection, collect relevant information that will support longer-term relationship building

- Ensure compliance with all policies and processes at all time

- Communicate with passion and authenticity, use elevated verbal and written language

- Meet and exceed client, service, and commercial goals

Experience Required: • Experience in luxury client service (retail, travel, hospitality) and a client-centric mindset • Excellent verbal and writing communication skills, high energy, and passion • Strong computer experience working on multiple software platforms • Ability to multitask, handling phone, email, and live chat communications • Flexibility to work varied schedule, including days, nights, weekends, and holidays • Must have authorization to work in Canada • Proficiency with Salesforce is a strong asset

The hiring range for this position is $20.57 - $27.83. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. This role is also eligible for sales commission.