Key Account Manager-Ontario

Job description

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. The Associate Key Account Manager is a developmental sales leadership role designed to build future Key Account Management capability within Galderma. Reporting to the Senior Retail Sales & Key Account Manager, this role supports customer management, sales planning, analytics, forecasting, promotional execution, and cross-functional coordination.

Key Responsibilities:

Walmart Business Support · Support the day-to-day management of the Walmart business, including customer requests, promotional execution, item setup, and ongoing account maintenance. · Assist in preparing customer presentations, business reviews, and account materials to support customer meetings and planning sessions. ·Have direct oversite over specific Walmart department categories, with sales targets, developing annual sales plans. · Manage customer relationship with Walmart stakeholders including category associates and in stock managers to ensure full business support.

Sales Analysis & Planning · Monitor sales trends, customer performance, inventory levels, and promotional effectiveness to identify risks and opportunities. · Conduct post-promotion evaluations and provide recommendations to improve future customer investments and execution. · Support annual planning, forecasting, and demand submissions in partnership with the Senior Sales & Key Account Manager. Cross Functional Collaboration · Partner closely with Finance, Supply Chain, Marketing, Trade Marketing, Customer Service, and Demand Planning teams to support business priorities and ensure flawless execution. · Coordinate internal communications and follow-up actions to resolve customer issues and improve operational effectiveness. · Support the implementation of new product launches, assortment changes, and customer-specific initiatives.

Field & Broker Support · Serve as a key point of coordination between internal stakeholders, the external field sales agency, and the Key Account Management broker team. · Support field sales execution by providing reporting, customer updates, promotional information, and issue resolution. · Assist in monitoring retail execution, identifying opportunities for improvement, and ensuring alignment with customer objectives. Business Performance & Continuous Improvement · Leverage customer, category, and market data to identify opportunities for growth and operational improvement. · Support the development of fact-based recommendations that improve sales performance, execution excellence, and customer partnership effectiveness. · Contribute to continuous improvement initiatives that enhance business processes, reporting capabilities, and overall team effectiveness.

Required Qualifications: · Post-secondary degree or diploma required; BBA or B.Comm preferred. · 3+ years of experience in a Customer Development role within the consumer packaged goods (CPG) industry. · 3+ years of experience in a Customer Manager or Analyst role, with experience managing Walmart an asset. · Demonstrated ability to analyze customer and consumer data and develop retail strategies that address shopper and customer trends while achieving commercial objectives. · Proficient in Retail Link, Scintilla, and NielsenIQ Discover. · Advanced Excel skills. · Experience with trade spend management is considered an asset. · Experience in the Health & Beauty or Skincare categories is considered an asset. · This is a remote role; however, candidates must reside within southern Ontario and be able to commute to the Galderma Head Office in downtown Toronto and the customer office in Mississauga one day per week.

The annual salary range for the role is CAD $94,400 - $118,000.