Service Now

Job description

Tools & Technologies

- ServiceNow SAM Module

- ServiceNow Discovery, SML, NDS

- SCCM, Intune

- SaaS license management integrations

About the Team & Impact You’ll work with Administration Services and IT stakeholders to deliver a fully operational SAM solution integrated with existing ServiceNow components. Your work will improve visibility, reduce audit risk, and optimize software costs.

Responsibilities

- Configure and deploy ServiceNow SAM module, including integrations

- Define workflows and reporting requirements with stakeholders

- Establish processes for software discovery, normalization, and lifecycle management

- Integrate SAM with CMDB and procurement systems

- Implement KPIs, dashboards, and compliance tracking

- Deliver training and knowledge transfer for internal teams

- Document SAM processes and workflows

- Support post-go-live transition and internal ownership

Must-Have Qualifications

- Proven experience implementing and configuring ServiceNow SAM

- Strong understanding of ITAM and SAM principles

- Experience with SCCM, Intune integrations

- Familiarity with license models and compliance

- ServiceNow certifications (SAM preferred)

Nice-to-Have

- SaaS license management experience

- Knowledge of vendor-specific modules (Microsoft, SUSE, RedHat, Oracle)

- Ability to integrate SAM with other ServiceNow modules

- Experience with automated workflows for reclamation and alerts