Enterprise Applications Administrator

Job description

The Opportunity As an Enterprise Applications Administrator, you will support the reliability, performance, and continuous improvement of Dentalcorp’s enterprise applications, including NetSuite, Salesforce, Coupa, HaloITSM, and other corporate business systems. You will administer and configure business-critical platforms, troubleshoot issues, support releases and enhancements, and help ensure users have secure, dependable access to the tools they need.

Who You Are You are a technically capable, service-oriented applications professional with strong problem-solving skills, attention to detail, and a thoughtful approach to configuration, troubleshooting, and documentation. Organized, curious, and accountable, you communicate clearly with technical and non-technical stakeholders, build productive relationships with users, vendors, and Technology partners, and balance incidents, requests, enhancements, and project work while keeping security, data integrity, testing, and change control top of mind.

In This Role, You Will

- Administer, configure, monitor, and support enterprise applications, including NetSuite, Salesforce, Coupa, HaloITSM, and other corporate business systems, to ensure reliable performance, secure access, and a positive user experience.

- Troubleshoot incidents, service requests, data issues, integrations, and user-reported problems, coordinating with internal teams, vendors, or managed service providers as needed.

- Support upgrades, releases, patches, enhancements, configuration changes, testing, implementation, and post-release monitoring.

- Maintain accurate documentation for configurations, workflows, access models, procedures, issue resolutions, testing, and change records.

- Partner with stakeholders to understand needs, support onboarding and training, identify improvement opportunities, and contribute to Technology initiatives.

- Follow incident, problem, change, release, security, and vendor management processes, including after-hours support when required.

What You’ll Bring

- 3-5 years of progressive experience administering, supporting, or configuring enterprise applications in a corporate environment is required.

- Post-secondary education in Information Technology, Computer Science, Business Systems, or a related field, or equivalent experience is required.

- Experience troubleshooting application issues, supporting configurations, access, permissions, workflows, security processes, releases, upgrades, testing, and implementations.

- Strong understanding of incident, service request, problem, change, and release management practices, with familiarity with ITIL considered an asset.

- Strong analytical, problem-solving, documentation, prioritization, and communication skills, with the ability to support technical and non-technical stakeholders.

- Ability to work independently and collaboratively with business teams, Technology partners, and external vendors.

- Experience with NetSuite, Salesforce, Coupa, HaloITSM, APIs, application integrations, reporting tools, cloud-based enterprise applications, or multi-site healthcare/dental environments is considered an asset.

Why Dentalcorp? Dentalcorp is North America’s leading and fastest-growing network of dental practices. Through industry-leading technology, expertise, and scale, we help practices grow while supporting dental professionals to retain their clinical autonomy. Here, you’ll be trusted with meaningful responsibility, supported to grow, and surrounded by people who share ideas and raise the bar together. Our Beyond Brilliant values—Beyond the Status Quo, Beyond Excellence, Brilliant Together, and Brilliant Experiences—guide how we innovate, collaborate, deliver, and put people at the centre. 

The salary range for this position is $87,000 CAD to $103,000 CAD annually (plus a bonus of up to 10% and competitive total rewards and benefits package). Offers within this range are determined based on relevant experience, skills, and qualifications, as well as internal equity considerations. This job posting is for an existing vacancy. 

You will be based at our Toronto Support Centre, located at 181 Bay Street in the heart of Toronto’s financial district. This position will be on site from Monday to Thursday, with Fridays designated as work-from-home days. 

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.