Client Advisor, Part-Time, Vancouver Burrard

Job description

Overview: We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery. Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better. At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence. As a Tiffany Client Advisor you will:

- Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch; your own flair for making each client’s experience extraordinary.

- Be an excellent communicator and brand ambassador. Your passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in all that you do.

- Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan

- Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business.

Sales:

- Deepen the relationship with our clients to drive lifetime loyalty and spend.

- Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.

- Capture client data. Cultivate new and existing client relationships.

- Deliver a significant portion of sales through repeat client business.

- Identify innovative ways to grow your business through delivering elevated client experience in each client appointment

- Drive business through key product pillars.

- Convert clients through curiosity and discovery daily

Service:

- Elevate in store experience by consistently delivering memorable moments to every client.

- Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.

- Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event

- Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on Net Promoter Score (NPS) performance and client feedback.

- Connect with your client’s wardrobe to ‘style them’

Experience Required:

- Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).

- Proven track record in achieving Commercial results.

- Ability to connect with the client

- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.

- Ability to work with a diverse client base.

- Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.

- Must have authorization to work in the United States or in the country where the position is based.

Desired:

- A college/university degree.

- Proficiency in multiple languages.

The hiring range for this position is $20.57 - $27.83. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. This role is also eligible for sales commission.