Customer Service Representative
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- Full-time
- Work permit not stated
- Requires French + English
Customer Service Representative at Edwa in Montreal, QC, handling order entry, carrier delivery scheduling and customer follow-up.
Works with key retail accounts (e.g., Costco, Loblaw, Walmart) and internal sales, planning, production and logistics teams.
Requires French and English bilingualism (written and spoken) and a DEC in administration or equivalent (2 to 3 years of customer service experience).
Work authorization, workplace model and salary are not stated in the posting.
From the posting
- locations
ATS location: Montreal, QC, Canada
- employment types
full_time
- languages required
Bilingualism in French and English, written and spoken
- education required
College diploma (DEC) in administration or a related field, or an equivalent combination of 2 to 3 years of customer service experience
- years experience min
an equivalent combination of 2 to 3 years of customer service experience
- job function
The Customer Service Representative acts as a key point of contact between customers and internal teams.
- role family
Customer Service Representative
- skills
Good proficiency in Microsoft Office
- actionable
Enter customer orders
Job description
The Customer Service Representative acts as a key point of contact between customers and internal teams. They ensure efficient order management, delivery coordination, and follow-up on operational issues, while contributing to customer satisfaction and overall performance service level.
Responsibilities Key Responsibilities
- Enter customer orders
- Process orders based on customer priorities and operational constraints, including inventory, production, and transportation
- Schedule deliveries with our carriers
- Manage appointment scheduling for our customers’ transportation needs through customer portals
- Answer phone calls and manage the email inbox for order follow-up
- Maintain proactive communication with key customers such as Costco, Loblaw, Walmart, and others to anticipate issues and manage priorities
- Collaborate with the sales, planning, production, and logistics teams to ensure efficient service
- Collaborate with the Finance department to follow up on unbilled orders at month-end
- Manage issues and handle customer complaints effectively
- Validate product availability and communicate delays or supply and production issues affecting customers through reporting and analysis
- Monitor delivery performance, including OTIF, and contribute to resolving gaps
- Identify opportunities to improve customer service processes and optimize workflows
Qualifications Desired Profile
- Excellent communication skills, both spoken and written
- Ability to analyze and solve problems
- Strong customer service orientation
- Autonomy, attention to detail, and strong organizational skills
- Good proficiency in Microsoft Office
- Knowledge of the JDE system is an asset
- Bilingualism in French and English, written and spoken
- College diploma (DEC) in administration or a related field, or an equivalent combination of 2 to 3 years of customer service experience
Seen on
- oraclecloud — edwa.fa.us2.oraclecloud.com