Patient & Family Experience Coordinator - Patient & Family Experience

Job description

The Quality, Experience and Safety Team (QuEST) is currently recruiting a full-time, temporary (12 months), Patient and Family Experience Coordinator to support the Patient and Family Experience team. Reporting to the Senior Manager of Patient and Family Experience, this position will support both the Family Resource Centre and the Patient and Family Experience Office (formerly called Client Relations).

Responsibilities

- Supporting operations of the Family Resource Centre, including connecting with family/caregivers and reviewing and assisting in the development of resources for family/caregivers.

- Supporting front-end operations of the Patient and Family Experience Office, including completing intake calls with patients/families, connecting with clinical leaders and completing required documentation

- Assisting with internal reporting as required, including preparation of reports

- Assisting PFE team with delivery of education and training

- Other opportunities as the need arises to support coordination of work within the PFE team (e.g. updating PFE sharepoint site).

This position spends part of the time physically located in the Family Resource Centre (located in Patient and Family Learning Space at 1025 QS) and other times works out of the 5th floor of BGB.

Qualifications

- Post-secondary degree and 1-2 years of recent relevant experience (i.e. in Patient and Family experience/health care environment and/or front-end office management/customer experience).

- Experience in the healthcare industry is an asset.

- Conflict management training or alternate dispute resolution certificate an asset.

- Experience working in mental health and addiction field an asset.

- The successful candidate will be proficient with Microsoft Office applications and possess excellent organizational and time management skills.

- The successful candidate will have excellent oral and written communication skills. Bilingualism (French/English) and/or proficiency in a second language is an asset.

Compensation & Benefits:

- Hiring Salary Range: $59,598.75 – $74,498.44 per year (based on qualifications and experience)

- Full Salary Range: $59,598.75 – $89,398.13 (reflecting potential growth within the role)

- CAMH Benefits Package: Includes HOOPP defined benefit pension plan and professional development opportunities.

This role offers job stability, career development, and the chance to contribute to meaningful healthcare initiatives that improve patient and community well-being.

If you are interested in this position, please ensure that you apply before 5pm EST of the closing date. If your application is received past 5pm EST of the closing date, your application will not be accepted.

CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital. CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment. CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges. We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.

To learn more about CAMH, please visit their website at: www.camh.ca.

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