Customer Service Representative
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- Full-time
- On-site
- Work permit not stated
Full-time, onsite Customer Service Representative role in Oshawa, ON, supporting IAA branches and service centers.
Duties include processing orders, entering data into internal systems, responding to customer inquiries, and clerical/filing work.
Listed pay is $19.00 with no pay period or currency stated; the posting does not mention work authorization, education, or experience requirements.
Posting is a real job description with no stated language requirement beyond the posting itself; eligibility for Canadian work authorization is not specified.
From the posting
- workplace
ATS workplace type: onsite
- locations
ATS location: Oshawa, ON, Canada
- employment types
full_time
- salary
$19.00
- job function
Customer Service Representative
- role family
Customer Service Representatives embody our "team player" values
- skills
Digital literacy
- skills
Perform word processing assignments, filing, and related clerical duties
- skills
Time management skills
- actionable
Process orders and assignments and enter data into our internal computer systems
Job description
Here at IAA, an RB Global, Inc. company, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers.
Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth.
Responsibilities
- Provide a variety of customer support services through the mail, telephone, and direct personal contact
- Process orders and assignments and enter data into our internal computer systems
- Reference pricing and delivery information
- Respond to customer questions, inquiries, and requests
- Set up new and maintain existing records
- Perform word processing assignments, filing, and related clerical duties
- Process paperwork in preparation for auction day, securing necessary approvals
- Assist with other duties around the office to help out
Qualifications
- Ability to communicate comfortably with customers
- A phenomenal teammate, willing to assist your peers
- Digital literacy
- Time management skills
- Positive attitude
- Ability to work independently
- Strong interpersonal skills
- Professional and clean appearance
This position is to fill an existing vacancy.
About the team - Yard Operations
We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.
IAA Holdings, LLC (IAA)
IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
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