Manager I, Account Management, Eats SMB

Job description

About the role and team Leading at Uber means setting direction in motion, not waiting for perfect conditions. As an Account Management Lead for the Eats SMB team, you will build and lead high-performing teams in an environment where the answers aren’t always clear and the stakes for our merchant partners are high. You will own the commercial strategy for your territory, making hard calls under pressure to ensure we win selection street by street. This role is about more than just hitting a quota; it is about building long-term partnerships in a fast-changing environment. You will need to balance empathy for your team and partners with the steady action required to move the business forward. If you are a resilient, resourceful leader who thrives when solving the messy reality of real-world problems, this is where you will make your mark. This position is based in Toronto, Canada and follows a hybrid work schedule, with employees in the office Tuesday–Thursday. What you’ll do

- Lead and coach a team of Account Managers to build trusted relationships with restaurant partners and co-create growth plans that deliver real value.

- Navigate ambiguity and internal complexity to unblock growth opportunities, managing trade-offs between short-term targets and long-term partner health.

- Own your team’s regional performance by inspecting pipeline health and dashboards, course-correcting quickly when shifting priorities create pressure points.

- Collaborate cross-functionally with Operations, Marketing, and Product teams to influence solutions that scale and remove blockers for our merchants.

- Drive the adoption of new products and marketing tools across your territory, making fast, thoughtful decisions even when information is imperfect.

- Manage a complex portfolio with discipline and urgency, ensuring your team remains resilient through tough negotiations and evolving workflows.

Basic Qualifications

- 5+ years of experience in Account Management or Sales.

- 1+ year of experience in a people management or team lead role.

- Experience in client-facing roles or leading teams with direct customer responsibility.

- Experience managing stakeholders across multiple functional areas.

- Bachelor’s degree or equivalent professional experience.

Preferred Qualifications

- Proven track record of coaching sellers and building high-performing teams in rapid-growth environments.

- Proficiency in using data analysis to inform strategic decision-making and practical recommendations.

- Experience working with CRM tools like Salesforce to manage pipelines and forecasts.

- Strong systems thinking skills with the ability to build and address commercial processes.

- Experience in B2B tech sales or the hospitality and restaurant industry.

Responsibilities For Canada-based roles: The total on-target earnings (OTE) range for this position is CAD $141,429 - CAD $157,143. The OTE includes a base salary range of CAD $99,000 per year - CAD $110,000 per year and an annualized cash variable incentive target of CAD $42,429 - CAD $47,143.

You may be offered an equity award & other types of comp. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.