Business Analyst

Job description

Responsibilities

- Lead requirements-gathering sessions with stakeholders to capture business objectives.

- Analyze and document current processes; identify opportunities for improvement.

- Develop business cases outlining costs, benefits, and risks.

- Create functional specifications, use cases, and user stories for implementation.

- Collaborate with IT and business teams to ensure solution alignment.

- Conduct impact analysis for proposed changes and enhancements.

- Support testing and quality assurance to validate business requirements.

- Prepare training materials and deliver end-user training sessions.

- Act as liaison between end-users, technical teams, and consultants.

- Consolidate findings into clear documentation for decision-making.

Must-Have Qualifications

- Bachelor’s degree in Computer Science, Commerce, or equivalent.

- 10+ years as a Business Analyst in complex environments.

- 5+ years in process analysis and re-engineering.

- 5+ years writing requirements, use cases, and user stories.

- 5+ years working in Agile project environments.

- Strong political acumen and critical thinking skills.

- Exceptional communication and client relationship skills.

- Proven ability to frame problems and integrate information for decisions.

Nice-to-Have

- IIBA certification (CBAP or similar).

- Knowledge of BABOK framework.

- Previous experience in government or public sector projects.

Tools/Tech: Business Analysis frameworks (BABOK), Agile methodologies, MS Office Suite, collaboration tools.