Technical Support Engineer- Canada

Job description

Our global operations continue to expand, and we’re looking to grow our support team with hard-working, tech-savvy support agents to be part of this journey. As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies. This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.

The position is shift-based and requires work during weekends.

What You'll Do

- Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure

- Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail

- Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features

- Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development

- Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.

- Provide expert guidance on product configuration to optimize performance for each customer's unique environment

Requirements

- At least 3 years in technical support engineer or similar technical role

- Strong customer-facing skills

- Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues.

- Familiar with GCP, Jira, Intercom, and Notion- an advantage

- Solid technical aptitude and a passion for learning new technologies, products, and methodologies

- Experience with log analysis and error debugging.

- Ability to multi-task and prioritize effectively while handling urgent issues.

- Experience with web technologies and scripting languages - nice to have

- Fantastic spoken and written English

- Must be legally eligible to work in Canada