Bilingual Customer Service Representative
Apply on company site View on the company's hiring page (miele.wd3.myworkdayjobs.com)
Posted by Miele Canada (VG CA) on the hiring system it uses for its careers page; applications go straight to the company.
Can I apply?
- Full-time
- Hybrid
- Work permit not stated
- $50k–$60k CAD/yr
- Requires English + French
Full-time Bilingual Customer Service Representative in Vaughan, ON (Miele Canada) handling high volumes of inbound and outbound customer calls.
Requires at least 2 years of customer service experience (call centre experience is an asset), and fluent English and French, verbal and written.
Requires proficiency in Microsoft Word, Excel and Outlook, and flexibility to work varying shifts.
Stated salary is $50,000 to $60,000 annually. Work arrangement (onsite/hybrid) and work authorization are not stated in the description.
From the posting
- workplace
ATS workplace type: hybrid
- locations
ATS location: Vaughan
- employment types
full_time
- salary
The salary range for this position is $50,000 to $60,000 annually.
- years experience min
Minimum 2 years of customer service experience
- languages required
Bilingual in English and French (Fluent in verbal and written)
- skills
Proficient computer skills, including Microsoft Word, Excel, and Outlook
- job function
Handle a high volume of inbound and outbound customer calls
- role family
Bilingual Customer Service Representative
- actionable
Handle a high volume of inbound and outbound customer calls in a timely, professional, and friendly manner
- scam risk
Follow established communication scripts and guidelines while adapting your approach to the customer’s needs
Job description
Your Responsibilities
- Handle a high volume of inbound and outbound customer calls in a timely, professional, and friendly manner
- Follow established communication scripts and guidelines while adapting your approach to the customer’s needs
- Identify customer issues, research solutions, and provide clear, accurate, and effective resolutions or alternatives
- Recognize and act on opportunities to upsell Miele products and services where appropriate
- Build strong customer relationships by consistently going the extra mile and delivering an exceptional service experience
- Accurately document all customer interactions in the call centre database in a clear, organized, and comprehensive way
- Participate regularly in training sessions and development programs to continuously improve your product knowledge and performance
- Achieve individual and team performance targets, both qualitative and quantitative
What we are looking for
- Minimum 2 years of customer service experience; call centre experience is an asset
- Bilingual in English and French (Fluent in verbal and written)
- Strong professional attitude with an excellent attendance record
- Proficient computer skills, including Microsoft Word, Excel, and Outlook
- Excellent time management, communication, and organizational skills
- A collaborative team player who thrives in a fast‑paced service environment
- Flexibility to work varying shifts based on business needs
The salary range for this position is $50,000 to $60,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data. Bilingual Customer Service Representative
Seen on
- workday — miele.wd3.myworkdayjobs.com