Customer Service Representative

Job description

We are looking for a friendly and customer-focused Customer Service Representative to join our team and support customers using our health services platform.

This is an entry-level opportunity for someone who enjoys helping people, solving problems, and communicating with customers. You will respond to inquiries, resolve issues, and help ensure a positive customer experience.

RESPONSIBILITIES

- Respond to customer questions and requests via email, chat, and other communication channels.

- Provide accurate information about products and services.

- Troubleshoot customer issues and help find appropriate solutions.

- Escalate complex issues to the relevant teams when needed.

- Maintain accurate records of customer interactions.

- Follow up on customer requests and ensure timely resolution.

- Work with internal teams to resolve customer issues.

- Identify recurring customer questions and provide feedback to improve processes.

- Maintain a professional and helpful customer experience.

REQUIREMENTS

- 0–2 years of experience in customer service, support, administration, or a related field.

- Strong communication and interpersonal skills.

- Customer-focused and patient approach.

- Good problem-solving and organizational skills.

- Ability to manage multiple requests and prioritize tasks.

- Comfortable working with computers and common business software.

- Ability to work independently in a remote environment.

- Good English communication skills.

NICE TO HAVE

- Previous experience in customer support or a customer-facing role.

- Familiarity with CRM or help desk tools.

- Experience with chat or ticketing systems.

- Experience working in SaaS, technology, or healthcare.

- Additional language skills are a plus.

COMPENSATION

$38,000 - $50,000 per year, depending on experience and qualifications.

Additional benefits and employment details will be discussed during the hiring process.

WHAT WE OFFER

- Fully remote work with flexible working hours.

- Supportive and collaborative team environment.

- Training and onboarding to help you succeed in the role.

- Opportunities for professional growth and development.

- Experience working with a growing technology company.

Location: Remote

Seniority Level: Junior

Salary Range: 38,000 - 50,000 USD (gross, annually)