Collections Account Manager - Bilingual (French/English)
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- Full-time
- Hybrid · 3 days on-site
- Work permit not stated
- Requires French
Full-time hybrid collections role in Mississauga, ON, managing early-stage collections on Ritchie Brothers platforms.
Requires 3 days a week in the office.
Requires 5 years of collections experience and professional-level French.
Posted salary is 54740.0 with no currency or pay period stated.
From the posting
- workplace
ATS workplace type: hybrid
- locations
ATS location: Mississauga, ON, Canada
- employment types
<ats_employment_type>full_time</ats_employment_type>
- hybrid days onsite
This is a hybrid role, 3 days a week in-office.
- seniority
5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.
- job function
The Collections Account Manager is responsible for collecting outstanding balances
- role family
monitoring and providing timely and effective resolutions to outstanding accounts
- skills
Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
- languages required
Must be able to speak professional level French.
- actionable
The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms
Job description
- The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.
Responsibilities
- Responsible for the early-stage collections on majority commercial and some consumer accounts.
- Prioritizes collections of accounts within team.
- Identifies process gaps and recommends solutions for improvements.
- Problem solves a solution for early defaults and collapses and presents to management.
- Responsible for reducing the collapse rate.
- Track and report (excel and qualitative feedback) on work queue results.
- Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
- Responsible for operational issues.
- Performs other duties as assigned.
Qualifications
- 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.
- Must be able to speak professional level French.
- Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.
- Strong communication skills – listening to customers and understanding their situation.
- Excellent phone etiquette.
- Strong written communication through email.
- Excellent questioning and probing skills.
- This is a hybrid role, 3 days a week in-office.
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