SENIOR TECHNOLOGY SPECIALIST - VIRTUAL DESKTOP PLATFORMS

Job description

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

- Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few

- In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

- A hybrid work model that truly balances work and personal life

- Opportunities for learning, training and development, and much more...

Explore the BDC Way in our Culture Book POSITION OVERVIEW

We are seeking a Senior Technology Specialist with deep expertise in Virtual Desktop Infrastructure (VDI) platforms. The successful candidate will be responsible for supporting, administering, evolving, and continuously improving the organization’s VDI environments. They will help ensure that these platforms remain secure, reliable, high-performing, and aligned with user needs. The role emphasizes an automation-first approach to standardize operations, reduce manual intervention, improve reliability, and accelerate service delivery. As a member of the Server Operations team, the successful candidate will also contribute to the evolution of the VDI architecture and the evaluation of new approaches to modernize the delivery of virtual desktop environments.

CHALLENGES TO BE MET

- Administer, maintain, and evolve the organization’s VDI platforms.

- Ensure the health, availability, capacity, and performance of virtual desktop environments.

- Manage the lifecycle of VDI environments, including golden images, provisioning, upgrades, maintenance, and component retirement.

- Diagnose and resolve complex issues related to VDI infrastructure, performance, user experience, and application delivery.

- Design platform operations using an automation-first approach, prioritizing the automation of repetitive tasks and operational processes where appropriate.

- Develop standardized and repeatable approaches for deploying, configuring, maintaining, and validating VDI environments.

- Identify manual activities that can be simplified or automated to improve reliability and operational efficiency.

- Contribute to the evolution of the VDI architecture and the evaluation of new solutions to address the organization’s future needs.

- Contribute to establishing technical standards, baseline configurations, and platform operational practices.

- Collaborate with infrastructure, security, network, identity, and application teams to ensure the VDI platform is consistently integrated into the organization’s technology ecosystem.

- Participate in troubleshooting complex incidents, conducting root cause analyses, and implementing sustainable improvements.

- Maintain the technical and operational documentation required to support and evolve the platform.

REQUIRED QUALIFICATIONS

- Significant experience administering, supporting, and evolving enterprise VDI platforms.

- Strong understanding of VDI platform architecture and its key components.

- Experience managing the lifecycle of virtual desktop images and environments.

- Experience troubleshooting complex issues related to virtual desktops, operating systems, performance, and user experience.

- Strong understanding of the interactions between VDI environments and infrastructure services such as compute, storage, networking, identity, and security.

- Experience implementing or using automation to administer and operate infrastructure platforms.

- Ability to transform manual operations into standardized, repeatable, and automated processes.

- Strong understanding of configuration management, standardization, and platform lifecycle management principles.

- Ability to analyze complex issues, identify root causes, and recommend sustainable solutions.

- Ability to document and maintain technical standards and operational procedures.

- Ability to work independently, prioritize effectively, and take ownership of complex operational issues.

- Excellent communication skills and ability to collaborate with multiple technology teams.

- Strong focus on continuous improvement, operational simplification, and the quality of services delivered to users.

- Bilingualism in French and English is required.

PREFERRED QUALIFICATIONS

- Experience in the administration and deployment of Omnissa Horizon (Horizon 8 and/or Horizon Cloud).

- Experience working with complex or large-scale VDI environments.

- Experience modernizing or evolving virtual desktop platforms.

- Experience automating processes related to provisioning, configuration, image management, or infrastructure operations.

- Knowledge of Infrastructure as Code (IaC) practices and automated configuration management.

- Understanding of continuous integration principles as applied to infrastructure and configuration management.

- Experience with hybrid environments combining traditional infrastructure, virtualization, and cloud services.

- Strong understanding of security, availability, resilience, performance, and platform lifecycle management principles.

- Ability to evaluate emerging technologies and contribute to the technical and architectural direction of a platform.

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at accessibility@bdc.ca.

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.