Players Club Host (Part-time) - Port Perry

Job description

Great Blue Heron Casino & Hotel is seeking a Part-time Players Club Host!

Reporting to the Operations Supervisor, the Players Club Host is responsible for providing exceptional customer service at all times and answer all patrons’ inquiries in a professional and friendly manner.

The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of the company’s vision, mission and values:

- Excellent internal and external customer service skills are required to be displayed at all times

- Provide and promote superior customer service

- Understand and explain the benefits of the Rapid Rewards Program to customers and encourage enrolment

- Obtain customer’s personal information and enter it into the KCMS system accurately and in a timely manner. Issue players cards for members

- Verify customer’s identification and screen players bonus points to provide information on redemption for cash back, meals or merchandise

- Issue transaction vouchers for bonus points redemptions as per the KCMS database

- Provide customers with information on the Great Blue Heron Casino facilities and amenities

- Circulate through the Casino to gather information, run surveys, establish and develop relationships with customers

- Liaise with other Casino staff to gather customer information in order to ensure satisfaction and outstanding customer relations

- Take photos of Jackpot winners and complete the Photo Release Form

- Ensure information displays and brochures are on the counter within customer’s view

- Assist with promotions, giveaways and special events as required

- Assist with Bus Program, enrolling and distributing coupon booklets to participating customers

- Provide sales of merchandise and various other types of products

- Assist with moving, lifting and accurately verifying inventory level

- Perform other duties as assigned

Successful applicants will demonstrate the following qualifications:

- Completion of High School Diploma

- Must be proficient in Microsoft Excel, Word and KCMS operating system

- Minimum 2 years of customer service experience

- Minimum 1 year of cash handling experience

- Experience with Scratch tickets and Nevada sales

- Experience with public speaking and managing inventory levels preferred

- Strong computer skills including accurate data entry, work with multiple screens, mouse maneuvering through different screen tabs, numeric keypad ability

- Ability to type a minimum of 35 words per minute

- Ability to lift up to 50 lbs occasionally and stand for a full shift

- Must be outgoing, well-mannered, friendly and display professional image at all times

- Ability to work independently under pressure in a fast paced work environment

- Ability to prioritize and possess excellent time management and organizational skills

- Able to maintain a positive working relationship with fellow employees and management as part of a team

- Effective oral and written communication skills in English

- Ability to follow and comply with company and departmental policies and procedures

- Excellent customer service skills to maintain good rapport with customers and employees

- Ability to perform tasks and duties effectively and safely within prescribed time limits

- The ability to successfully pass a criminal record and credit check through the Alcohol and Gaming Commission of Ontario (AGCO)

Candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work will be based on operational needs. Ready to embark on your next adventure?