Critical Incident Mental Health Provider (Contract Position)

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

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Critical Incident Mental Health Provider (Contract Position)

Join Our Team:

Make a meaningful difference when it matters most. As a key member of our Critical Incident Support team, you’ll provide expert, on-site counselling and consultation in the wake of traumatic events—whether in workplaces, schools, or community settings.

The impact you'll make and what we'll accomplish together:

As an independent contractor, your expertise will be critical in supporting local communities through both unexpected and planned challenges. You’ll provide immediate, on-site support during traumatic events such as accidents, employee deaths, or organizational shifts like restructuring. Your role will help individuals and groups process traumatic experiences, restore stability, and build long-term resilience.

Here’s How:

- Respond promptly to requests for on-site critical incident intervention services.

- Provide comprehensive crisis management and post-traumatic interventions, including individual and group crisis interventions, debriefings, and corporate client consultations.

- Perform a preliminary assessment of the workplace situation and offer coaching and support to managers.

- Manage the first impression onsite while adapting to the workplace culture to ensure the support provided is clinically appropriate and representative of the client group.

- Consult with the CI Supervisor and relevant stakeholders as needed.

Qualifications & Requirements

Education and Training:

- Master’s Degree in Counselling, Psychology, Social Work, or a related field

- Active membership with a professional college or relevant governing board (ie RSW, LCT, etc)

- Minimum five (5) years of post-master’s clinical experience preferred

- Completion of Critical Incident Stress Management (CISM) training or equivalent highly preferred

- Professional Liability Insurance coverage

Experience and Skills:

- Experience in conducting group debriefing and defusing support

- Ability to provide counselling in both English and French preferred, but not required

- Strong interpersonal awareness and exceptional first impression skills

- In-depth knowledge of different work environments and organizational structures with experience in workplace crisis management with ability to adapt to different work environments

- Flexible schedule, with the ability to accept referrals with minimal notice; periodically responding to requests at any time during weekdays and weekends

- Profound understanding of trauma, its symptoms, and the ability to offer psychoeducation and address related questions

- Proficiency in facilitating both group and one-on-one interactions

- Experience in supporting first responders highly preferred

What we offer:

- Inclusive Environment: A supportive, values-driven culture that prioritizes diversity, equity, and belonging

- Professional Community: A growing network of experienced clinicians for collaboration and peer support

- Clinical Variety: Work with diverse clients using your preferred therapeutic approaches

- Clinical Development: Access supervision, peer consults, and ongoing learning opportunities

- Reliable Administrative Support: Bi-monthly billing, prompt payments, and compensation for no-shows or late cancellations

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.