Compliance Operations Analyst

Job description

Job Description: At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward. We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders. About the Role Remitly is looking for a Compliance Operations Analyst to join our Canada team. You will make sure Remitly meets its Canadian regulatory obligations day to day, with a focus on the Retail Payment Activities Act (RPAA) and FINTRAC requirements. You will work with Legal, Compliance, Product, Business Management and our global compliance teams to adapt global processes to Canada, track issues to closure, and keep our records audit-ready. This is the first dedicated role of its kind in Canada. It suits someone who is curious, likes structure and follow-through, and is comfortable working through ambiguity as priorities change.

What You'll Do

- Review global-to-regional compliance deliverables (AML policy, risk assessments, BCP plans, SLA metrics) to confirm they meet Canadian regulatory expectations, and help close gaps.

- Review third-party and vendor performance metrics for Canada, flag SLA breaches, and track escalations and remediation.

- Act as the local intake point for incidents affecting Canadian customers, and support Compliance and Legal in assessing whether Bank of Canada or FINTRAC notification is required.

- Maintain RPAA-required records, including the outsourcing register, incident and issue logs, attestations and evidence packs.

- Track change management items, sub-outsourcing and location changes, and periodic control reviews.

- Prepare inputs for Canadian governance forums, including risk indicators and status dashboards.

- Program-manage Canada regulatory and legal projects (such as card, wallet and Real-Time Rail readiness), keeping owners, deadlines and decisions on track across teams.

- Document how we work, build playbooks, and look for opportunities to automate.

- Serve as an operational point of contact with Payments Canada on rail requirements (Interac, Real-Time Rail), coordinating with Product, Legal and Compliance.

- Maintain Canadian annual and periodic regulatory reporting inputs, including the RPAA annual report, FINTRAC registration renewals, and materials supporting the biennial effectiveness review

- Support responses to FINTRAC examinations, Bank of Canada supervisory requests and internal audit reviews, coordinating evidence collection, tracking information requests, and following findings through to closure.

What You'll Bring

- 3 to 5 years of experience in compliance, risk, program management or operations at a fintech, payments company, MSB or bank.

- Working knowledge of Canadian payments regulation, including RPAA, PCMLTFA/FINTRAC and Bank of Canada supervision.

- Familiarity with Canadian payment rails, including Interac and the Real-Time Rail (RTR), and experience working with Payments Canada.

- Project or program management experience on regulatory and legal projects, including stepping into work already in motion and moving it forward with cross-functional teams in ambiguous situations.

- Strong organization and attention to detail, with a track record of owning recurring processes end to end.

- Comfort with data: building trackers and reports in Excel or Google Sheets.

- Clear written communication and good judgment about when to escalate.

- Ability to work with teams across time zones without formal authority.

- Curiosity and hands-on use of AI tools to work faster, analyze information and improve processes.

- Bachelor's degree in a relevant field or equivalent experience.

Nice to Have, But Not Required

- Experience with third-party or outsourcing oversight, incident management, or regulatory exams.

- CAMS, CCAS or a Canadian compliance certification.

Compensation Details. The starting base salary range for this position is typically $85,000 - $106,000 CAD. In Canada, Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Our Benefits:

- Flexible paid time off

- Health, dental, and vision + RRSP plan with company matching

- Paid parental, medical, military and family care leave

- Mental Health & Family Forming Benefits

- Employee Stock Purchase Plan (ESPP)

- Continuing education and travel benefits

Our Connected Work Culture: Driving Innovation, Together At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. Under the Company's current hybrid-work expectations, employees in this position work onsite Tuesday through Thursday each week. Additional onsite attendance may be required based on business needs, and the Company may modify its hybrid-work expectations from time to time. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations. Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.