Service Coordinator
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Posted by CAN MOT|20900 Motion Canada Inc. on the hiring system it uses for its careers page; applications go straight to the company.
Can I apply?
- Full-time
- On-site
- Work permit not stated
Full-time Service Coordinator role at Motion Industries in Nisku, AB, handling customer orders, quotes, and service technician scheduling.
Requires about 3 to 5 years of related experience; a high school diploma or GED is typical, and an engineering technologist diploma or E.I.T. is an asset.
Duties include negotiating prices, expediting backorders, and sourcing inventory; the posting lists no work authorization or language requirements.
Listed as onsite with counter sales and walk-in customer duties.
From the posting
- workplace
ATS workplace type: onsite
- locations
ATS location: Nisku, AB, CAN
- employment types
full_time
- seniority
Three (3) to five (5) years of related experience or an equivalent combination.
- job function
Responds to customer inquires regarding products, provides quotes, and handles order entry.
- role family
Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
- skills
Proficiency with Microsoft Office suite (Word, Excel, PowerPoint, etc.)
- years experience min
Three (3) to five (5) years of related experience or an equivalent combination.
- education required
Typically requires a high school diploma or GED
- actionable
Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
Job description
SUMMARY Under general supervision, the Service Coordinator ensures customer expectations are accurately determined and are fully met. The Service Coordinator may support specific customer(s).
JOB DUTIES
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
- Collects data from Service Technician to quote customer.
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
- Expedites backorders. May pull inventory and prepare order for shipment to customer.
- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
- Responsible for scheduling Service Technician’s time.
- Determines the most cost effective shipping method for customer orders.
- May handle customer returns.
- May support specific customer(s).
- Tracks and schedules service orders.
- Performs other duties as assigned.
- Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.
EDUCATION & EXPERIENCE
- Typically requires a high school diploma or GED
- Three (3) to five (5) years of related experience or an equivalent combination.
- Engineering technologist diploma or E.I.T (engineering in training) would be an asset
KNOWLEDGE, SKILLS, ABILITIES
- Excellent communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Strong computer skills.
- Strong negotiation skills.
- Basic product knowledge.
- Reliability, organization, and attention to detail required.
- Proficiency with Microsoft Office suite (Word, Excel, PowerPoint, etc.)
- Strong Mechanical aptitude
- Industrial repair shop experience
- Ability to read/interpret drawings
- Experience with Microsoft project, 2D and/or 3D modeling experience utilizing AutoCAD, Inventor, Fusion 360, or any other Autodesk product /certifications
COMPANY INFORMATION Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
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