Customer Service Coordinator
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- Full-time
- Work permit not stated
- $45k–$55k CAD/yr
Customer Service Coordinator at DarlingII in Dundas, ON, reporting to the Supervisor of Customer Service, handling inbound/outbound calls, email and written customer inquiries.
Listed as full-time with a salary of $45,000–$55,000 depending on experience; benefits include life/disability insurance, EAP, health and dental, and a pension plan.
Qualifications emphasize communication, Microsoft Office (Word and Excel), and prior call center or customer service experience (an asset, not a stated minimum).
Constraint: you need your own transportation, as there is no city transportation in the area.
From the posting
- locations
ATS location: Dundas, ON, Canada
- employment types
full_time
- salary
$45,000 – $55,000 depending on experience
- job function
Customer Service Coordinator
- role family
responding to external customer inquiries and resolving requests
- skills
Proficiency in Microsoft Office, especially Word and Excel
- actionable
Manage inbound and outbound calls with professionalism and a focus on delivering exceptional customer service
Job description
POSITION SUMMARY: Reporting directly to the Supervisor of Customer Service, the Customer Service Coordinator is responsible for responding to external customer inquiries and resolving requests in a timely and professional manner. The ideal candidate will thrive in a fast-paced environment and demonstrate strong multitasking abilities while supporting both the Logistics Supervisors and Sales Department. KEY RESPONSIBILITIES:
- Manage inbound and outbound calls with professionalism and a focus on delivering exceptional customer service
- Respond to customer inquiries received via telephone, email, or written correspondence politely and promptly
- Investigate and resolve customer inquiries and service requests efficiently
- Analyze customer concerns to determine the most appropriate and effective resolution
- Support DICI commitment to excellence in customer service
- Perform administrative duties, including reporting and data entry and review
- Engage with both new and existing customers regarding new products and renewal opportunities
QUALIFICATIONS:
- At least 1-year minimum of experience in customer service an asset
- Strong written and verbal communication skills
- Previous call center experience preferred
- Highly self-motivated with a positive attitude
- Proficiency in Microsoft Office, especially Word and Excel
- Strong interpersonal and organizational skills
- Ability to communicate clearly and professionally over the phone
- Excellent multitasking and time management abilities
- Ability to troubleshoot in a dynamic and fast-paced environment
- Ability to de-escalate customer concerns in a tense situation
- Ability to maintain positive and fact-based responses and exercise self-awareness under pressure
- Own transportation (no city transportation in the area)
WHAT WE OFFER:
- Salary range: $45,000 – $55,000 depending on experience
- Life Insurance, Disability, Employee Assistance Program
- Flexible Health and Dental Benefit Plan
- Defined Contribution Pension Plan
- Educational Assistance Programs and, Scholarship Programs
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