Content Claims Specialist - Field - Level 1

Job description

About edjuster

We offer complete digital solutions for all types of contents claims, from support services to tools like our own valuation platform, Exclaim.

Please note: This is not an insurance Adjuster role. While edjuster is a division of Crawford & Company—Canada’s largest network of independent adjusters—the Content Claims Specialist position supports the content portion of a claim.

What Are Contents Claims?

A contents claim is a claim for the loss or damage of personal belongings, and are most commonly caused by theft, water, fire and other perils.

Job Description

We are currently recruiting for a Content Claims Specialist - Field to join our edjuster team in Winnipeg, Manitoba, Canada.This is a field role, offering a combination of work from home and travel within the specified region

*This role requires frequent interactions in English and requires reading and preparing documents in English on a frequent basis.

The Content Claims Specialist (CCS) assists with the inventory and valuation of a policy holder’s/claimant’s total loss contents. The Content Claims Specialist (CCS) helps list and value items lost in a claim. They handle claims quickly and accurately using edjuster’s process and our platform, Exclaim.

Responsibilities As part of this role, responsibilities included, but are not limited to the following:

- Conduct onsite attendance to meet the adjusters/policyholders and other industry vendors and conduct the inventory of the total loss contents.

- Conduct and facilitate virtual meetings with policyholders for data collection during total loss content recreations, guiding them through structured memory exercises to accurately document non-restorable items.

- Ensure consistent and quality turnaround of all claims in accordance with the company’s productivity and Performance Excellence Guarantee.

- Work with the support of other teams at edjuster to organize/direct the resources required for completing the inventory and like, kind, and quality (LKQ) valuation of all total loss contents in an efficient and effective manner per productivity standards.

- Adhere to edjuster Inc.’s commitment to timely and informative updates on the content claims process to adjusters/policyholders.

- Complete/submit detailed work/time logs daily, for all claim tasks completed.

- Maintain claim related notes in the company’s platform Exclaim, related to various tasks involved in handling the claim.

- Coordinating with edjuster teams to ensure timely and accurate completion/pricing and adhering to Like, Kind and Quality (LKQ) standards.

- Consistently promote edjuster’s brand, image, and reputation in a professional and positive manner.

- Managing expenses and submission of claim related costs in accordance to company policies and timelines.

- Organize and maintain a structured calendar to prioritize tasks, schedule appointments and manage time effectively in a fast paced environment.

Qualifications

- A Secondary School diploma.

- Prior experience in insurance, customer service, retail, food and beverage, construction or restoration are all relevant and would be considered for the role.

- Some prior background/experience in the Property claims industry would be considered an asset.

- Strong customer service skills.

- Patience, empathy, and problem-solving skills.

- Ability to work independently in most circumstances, with minimal supervision.

- Access to a reliable insured vehicle to travel to claim sites within designated region.

- Own a current valid driver’s license in good standing.

- Strong computer skills (MS Office, Google Workplace, Excel, Outlook, etc.).

- Strong verbal and written communication skills.

- Demonstrated ability to adapt to change and new technology.

- Willingness to learn and continuously improve.

- Must successfully pass both a criminal background check and employment reference verification.

- Must be able to sit or stand for extended periods of time.

- Must be physically capable of performing repetitive motions and tasks as required.

- Comfortable identifying household goods and assigning reasonable values.

Working Conditions

- Travel is a required integral part of the performance of your duties.

- Occasional overnight travel may be required, corporate credit card provided for work related travel expenses.

- May be exposed to diverse conditions (cold, heat, rain, debris, etc.).

- Maintains a functional home office setup, including a reliable internet connection, and quiet workspace to support remote work, virtual meetings, and secure data handling.

- Must be willing and able to wear appropriate Personal Protective Equipment (PPE) when attending sites that may be dirty, smelly or hazardous.

What You Get

- The role offers an hourly wage of $22 to $25 per hours plus mileage.

- Health benefits including extended health, dental, STD, LTD, AD&D, Life Insurance and Dependent Life Insurance.

- Incentive Compensation and Retirement Savings including TFSA, Employee Stock Purchase Plan and bonus incentives.

- Wellness programs and gym membership.

- Corporate discount programs.

- Work life balance and paid time off policies.

- Paid volunteer hours through Crawford Cares, our internal volunteer committee.

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At Crawford, your work has purpose. Every claim represents a person facing a difficult moment, and the support we provide helps restore lives, businesses, and communities.

We empower employees to grow, lead, and innovate in careers that make a real difference. If you’re looking to build your future with an industry leader while doing meaningful work, Crawford offers the opportunity to do both.

With employees in more than 70 countries, we combine global reach with a shared culture grounded in purpose, values, and collaboration. Learn more at www.crawco.com

Why Crawford?

Our total rewards package is designed to support your well-being, recognize your contributions, and help you keep growing. In addition to competitive compensation, we offer:

- Performance-based pay and incentive plans that recognize excellence.

- Retirement savings options, including pension, group RRSP, TFSA, and an Employee Stock Purchase Plan.

- Benefits that support your financial, physical, and mental well-being.

- Flexible work options that support work-life balance, including shortened work weeks, phased retirement, and generous time away.

- Training, development, and scholarship programs that support continuous learning, career growth, and education at various career stages.

- Additional support, including home office allowance, employee referral bonuses, relocation support where applicable, and corporate discounts.

- Paid volunteer time and sustainability initiatives that help give back to the communities where we live and work.

- A culture built on respect, collaboration, inclusion, and entrepreneurial spirit.