Trainee Technical Support Representative - Contract
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Posted on the company's own website.
Can I apply?
- Contract
- Remote from IN
- Work permit not stated
From the posting
- employment types
ATS employment type: contract
- workplace
ATS workplace type: remote
- remote eligible countries
ATS location: Remote - Bengaluru, Karnataka, India
- locations
ATS location: Remote - Bengaluru, Karnataka, India
Job description
Trainee Technical Support Representative Job Location - Bangalore/Hyderabad: Remote Role Type - Contract (3 months to start with, extension depends on Business requirement and Performance) Experience - 1 to 6 years Mandatory Experience - 1 year of International email experience
What you'll be doing:
- Responding promptly to customer queries in a timely and accurate manner via email and/or live chat.
- Queries can be of a technical & non-technical nature.
- Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.
- Explain and guide customers through product features and functionalities.
- Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly.
- Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem
Requirements What we're looking for:
- Candidates with international customer support experience in voice, email and chat.
- Candidates who can adapt to customer issues relying on product knowledge as well as their presence of mind.
- Maintain our reputation as a company that offers excellent customer service at every interaction with the customer.
- Stay focused on the quality by ensuring consistency and adherence to high standards.
- Candidate must be willing to work in any shift and shouldn't have a problem with rotational week offs.
Must have:
- Candidate must have their own computer with Windows 8.1 or above.
- Mandatory hi-speed broadband connection.
- UPS/power backup solution if possible.
- Outstation candidates should be willing to relocate to Hyderabad/Bangalore when work from office resumes.
Mandatory Skills:
- Proficient with English and have good written & verbal communication skills.
- Flexibility & availability for rotational shifts and week offs to cover hours of operations.
- Must possess logical, reasoning, and problem-solving skills.
Seen on
- workable — apply.workable.com