VIP Support Manager

Job description

GoMining is looking for a VIP Support Manager to take care of our most valuable clients. You’ll own a portfolio of VIP accounts and be their go-to person at GoMining. Your job is to resolve their requests quickly, build long-term, trust-based relationships with them, and make sure every client gets a truly premium experience. Along with support, you’ll spot opportunities to offer clients additional GoMining products that fit their needs, and you’ll earn uncapped commission on every sale. If you’re client-oriented, enjoy working with people and want to grow in the fast-moving crypto industry, this role is for you. Responsibilities

- Provide premium support to VIP clients: resolve their requests quickly and professionally via chat, messengers, email and calls.

- Act as a personal manager for your client portfolio: build trust, understand each client’s needs and goals, and keep in regular touch.

- Track client requests through to resolution and keep satisfaction consistently high.

- Keep the CRM up to date by logging all interactions, requests and deals.

- Analyze client behavior and suggest ways to increase engagement and LTV.

- Identify upsell and cross-sell opportunities and offer clients relevant GoMining products, such as digital miners, hashrate and tokens.

- Work closely with the marketing, product and development teams to pass on client feedback and improve the VIP experience.

Requirements

- 2+ years of experience in customer support, client service or account management, ideally with VIP or high-value clients (crypto, fintech or IT is a plus).

- Excellent communication skills, diplomacy and a strong client-oriented mindset.

- English at B2+ level (written and spoken).

- Understanding of crypto, DeFi, NFT and mining, or the readiness to learn fast.

- Experience with CRM systems and analytics tools.

- The ability to work in a fast-paced environment, handle several clients in parallel and stay proactive.

- Basic sales and negotiation skills, and comfort with offering products to clients.

Nice to have

- Experience working with VIP clients or HNW investors.

- Sales or upselling experience.

- Russian language.

- Knowledge of additional languages (German, French, Spanish).

- Experience in crypto exchanges, payment systems or DeFi products.

Benefits

- Fixed salary + uncapped commission on sales to your clients.

- Unique loyalty program: receive corporate digital miners and earn passive income with no investment.

- Learning support: courses, English classes and conferences (up to 100% reimbursement).

- Work-life fit: remote work and flexible hours. For us, results matter most.

- Paid time off: up to 28 vacation days, up to 15 sick days, plus local holidays.

- Team retreats: company-sponsored stays at a villa in Turkey.

- Recognition: “Employee of the Month” award, team events with wow prizes and structured performance reviews.

- Career growth: real opportunities to grow into expert or top-management roles.