Collections Account Manager - Bilingual (French/English)
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Posted on the company's own website.
Can I apply?
- Full-time
- Hybrid
- Work permit not stated
- Requires French + English
Full-time, hybrid collections role in Burnaby, BC focused on early-stage collections of commercial and some consumer accounts for Ritchie Bros platforms.
Requires 5 years of collections experience (auto loans, commercial collections, financial institution portfolios) and bilingual French/English.
Posted salary is $27.63 (currency and pay period not explicitly stated); work authorization requirements are not stated in the posting.
Hybrid schedule: the number of onsite days is not specified; check with the employer before applying.
From the posting
- workplace
ATS workplace type: hybrid
- locations
ATS location: Burnaby, BC, Canada
- employment types
full_time
- job function
responsible for collecting outstanding balances
- role family
Collections Account Manager
- skills
Controls the negotiation with customers on payment timelines
- skills
Track and report (excel and qualitative feedback)
- years experience min
5 years of collections experience
- languages required
Bilingual (French/English)
- actionable
The Collections Account Manager is responsible for collecting outstanding balances
Job description
- The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.
Responsibilities
- Responsible for the early-stage collections on majority commercial and some consumer accounts.
- Prioritizes collections of accounts within team.
- Identifies process gaps and recommends solutions for improvements.
- Problem solves a solution for early defaults and collapses and presents to management.
- Responsible for reducing the collapse rate.
- Track and report (excel and qualitative feedback) on work queue results.
- Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
- Responsible for operational issues.
- Performs other duties as assigned.
Qualifications
- 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.
- Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.
- Strong communication skills – listening to customers and understanding their situation
- Excellent phone etiquette
- Strong written communication through email
- Excellent questioning and probing skills.
About the team - Corporate
As a global company, our corporate teams support billions of dollars in equipment sales every year.
In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives.
Every day your work will make a difference in the way we run our business and in the way customers interact with us.
RB Global (NYSE: RBA)
RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.
The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.
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