Senior RevOps Consultant - Gong

Job description

[\]formal is a software consulting and implementation company helping customers successfully implement and use our partner’s Platform. You’ll serve as a trusted advisor, guiding clients through the entire Gong AI implementation process—from initial setup to long-term adoption. We bring our partner’s leading AI technology to our clients based on our principle: a friendly, straightforward, and honest approach that efficiently achieves results.

What You'll Be Doing

- Provide an exceptional implementation experience, ensuring customers quickly realize the value of the Platform.

- Run discovery workshops to identify business needs and recommend elegant solutions.

- Manage and prioritize multiple customer engagements simultaneously.

- Consult on change management strategies to drive and sustain platform adoption.

- Communicate project status, risks, and mitigation plans to key stakeholders, including executives.

- Become an expert on the entire product line, including APIs and third-party apps.

- Collaborate with customer technical and security teams to deploy the solution and integrate it with their systems.

- Partner with our Sales and Customer Success teams to ensure a seamless transition for new customers.

- Conduct meetings both on-site and remotely, following our professional services methodology.

- Contribute to internal initiatives that help our team and organization grow.

What You Bring

- 6+ years of consulting experience, ideally in a customer-facing professional services role.

- A proven ability to build trust and strong relationships with customers.

- Experience with SaaS, and/or enterprise software.

- An understanding of RevOps and revenue functions, such as forecasting, prospecting, and pipeline management, is a significant advantage.

- Knowledge of project management essentials (scope, schedule, and budget).

- Strong experience with CRM systems like Salesforce.com, Hubspot, or Dynamics.

- The ability to work with various customer operations and technical teams.

- A track record of influencing change within customer organizations.

- Excellent communication, interpersonal, and writing skills.

- An eagerness to thrive in a fast-paced environment.

- Willingness to travel as needed.

[\]formal ensures equal employment opportunities for all employees and job applicants without consideration of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.