Commercial Account Manager

Job description

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

The Opportunity

HUB International is looking for a Commercial Account Manager to join our team. In this role, you will manage a book of commercial lines business, serving as the primary point of contact for clients and partnering closely with producers to support retention and growth. You bring solid technical knowledge across commercial P&C products, strong negotiation skills with insurer markets, and the ability to manage a complex workload with accuracy and professionalism.

What You’ll Do

- Manage a book of commercial accounts as the primary service contact, handling renewals, endorsements, new business submissions, and mid-term changes with accuracy and within established timelines

- Review client coverage and exposures at renewal, analyze risk, and recommend appropriate adjustments to ensure clients are adequately protected

- Prepare marketing submissions, develop client proposals, and negotiate terms and pricing with insurer underwriters on behalf of clients

- Respond to client inquiries via phone and email in a timely and professional manner, providing clear guidance on coverage, claims, and policy changes

- Issue certificates of insurance, manage policy documentation, invoicing, and accurate file maintenance in the broker management system

- Support clients through the claims reporting and management process, acting as a liaison between the client and insurer where needed

- Identify cross-sell and account rounding opportunities and collaborate with producers to pursue them

- Mentor and support junior team members including account associates and assistants, contributing to team development and knowledge sharing

- Maintain current knowledge of commercial insurance products, market conditions, and policy wordings across key industry sectors

What We’re Looking For

- Level 2 General Insurance License required

- 5+ years of commercial lines experience in a brokerage environment

- Strong working knowledge of commercial P&C products, policy wordings, and coverage structures across multiple industry classes

- Proven ability to market accounts, negotiate with underwriters, and manage a high-volume book independently

- Experience with a broker management system; EPIC experience is an asset

- CIP or CAIB designation, or actively working toward one, is considered an asset

- Clear and professional written and verbal communication skills with strong attention to detail

- Able to manage competing priorities in a fast-paced environment and meet tight deadlines

What we offer you We invest in your growth. HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career. Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.

- Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans

- Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance

- A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.