Product Trainer & Technical Support - Germany

Job description

About the Role Our client is a technology-driven company delivering innovative hardware and software solutions for professional training environments. They are looking for a Product Trainer & Technical Support professional to support customers across Germany through on-site installations, hands-on trainings, and first-level technical support. Core Responsibilities

- Perform on-site product installations and deliver in-person product trainings at customer locations.

- Conduct hands-on training sessions and workshops for groups of 5–10 participants.

- Provide 1st-level customer support, including basic troubleshooting, licensing, and configuration.

- Deliver virtual trainings, webinars, and remote support when required.

- Act as a trusted technical contact, maintaining strong long-term customer relationships.

- Travel extensively across Germany.

- Visit the office for repairs or technical interventions when needed.

- Support the company at trade fairs and industry events.

- Document installations, issues, and resolutions accurately.

Requirements Experience & Profile

- 2–5 years of experience in product training, technical support, or a similar client-facing technical role.

- Comfortable leading on-site trainings, workshops, and presentations.

- Strong communication skills – the ability to explain technical concepts clearly is more important than deep technical expertise.

- Affinity for technical problem-solving and hands-on work.

- Motivation to learn – full product training will be provided.

- Well-organized, reliable, and self-sufficient.

- Flexible mindset and willingness to travel.

- Languages: Native German, very good English.

Nice to Have (not mandatory)

- Background in VR / AR technologies.

- Linux experience.

- Programming or general IT / tech background.

- Experience working with hardware installations or technical training environments.