Customer Service Representative
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Posted by CAN MOT|20900 Motion Canada Inc. on the hiring system it uses for its careers page; applications go straight to the company.
Can I apply?
- Full-time
- On-site
- Work permit not stated
- $22.53–$29.01 CAD/hr
Customer Service Representative in Lively, ON handling customer calls, quotes, order entry and backorders under close supervision.
Onsite role (counter sales and in-person work referenced); full-time per the listing tag.
Pay stated as $22.53 - $29.01 per hour; requires a high school diploma or GED and 0-3 years of related experience.
No work authorization, language or hours requirements stated.
From the posting
- workplace
ATS workplace type: onsite
- locations
ATS location: Lively, ON
- employment types
<ats_employment_type>full_time</ats_employment_type>
- salary
$22.53 - $29.01 (hourly)
- seniority
zero (0) to three (3) years of related
- job function
responsible for accurately fulfilling customer orders and managing incoming customer calls
- role family
Customer Service Representative
- skills
Strong communication skills including written, verbal, and listening.
- years experience min
zero (0) to three (3) years of related
- education required
Typically requires a high school diploma or GED
- actionable
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders
Job description
SUMMARY Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
JOB DUTIES
- Responds to basic customer inquires regarding products, provides quotes, and handles
- order entry.
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter
- sales).
- Influences Motion Industries' gross profit through negotiating the sale price and purchase
- price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on
- competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and
- drive process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- Responsible for sourcing products in branch inventory, distribution center inventory or
- supplier inventory.
- Determines the most cost effective shipping method for customer orders.
- Partners with Account Representatives to ensure customer satisfaction.
- Expedites backorders. May pull inventory and prepare order for shipment to customer.
- May handle customer returns.
- Performs other duties as assigned.
EDUCATION & EXPERIENCE Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
- Reliability, organization, and attention to detail required.
- Strong communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Moderate computer skills, including information processing, communicating internally and
- externally via email, using business systems and searching capabilities to find products
- on the internet.
- Product knowledge is preferred.
LICENSES & CERTIFICATIONS Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.
COMPENSATION $22.53 - $29.01 (hourly)
Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
COMPANY INFORMATION Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
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