Service Response Coordinator
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Posted by Finning on the hiring system it uses for its careers page; applications go straight to the company.
Can I apply?
- Full-time
- Work permit not stated
- $60k–$70k CAD/yr
Full-time, permanent Service Response Coordinator role at Finning in Kelowna, BC, coordinating service work orders from MCO creation through job closure and invoicing.
Requires secondary education with business/accounting/finance coursework or training, plus 2-4 years in service, project, dealership, or maintenance administration; industrial or heavy equipment experience is an asset.
Stated pay is $60-70K (annual, presumed CAD), depending on experience; benefits include pension, share purchase plan, and health coverage from day 1.
Posting does not state work-authorization requirements or remote/hybrid policy; confirm those with the employer before applying.
From the posting
- locations
ATS location: Kelowna, BC, CA
- employment types
Permanent
- salary
$60-70K
- years experience min
2-4 years of experience in service coordination
- education required
Secondary education with coursework or training in Business Administration, Accounting, Finance, or a related discipline.
- actionable
Review and validate customer service requests and supporting documentation for MCO and work order creation.
- job function
The Service Response Coordinator is responsible for coordinating and administering the service workflow
- skills
Coordinate warranty, goodwill, billing, and administrative processes.
Job description
Company: Finning Canada
Number of Openings: 1
Worker Type: Permanent
Position Overview: The Service Response Coordinator is responsible for coordinating and administering the service workflow from Maintenance Customer Order (MCO) creation through job completion and closure. This role supports service operations by managing work order administration, documentation control, stakeholder communications, service governance requirements, and customer support activities. The Service Response Coordinator works closely with Repair Planners, Service Supervisors, customers, and other stakeholders to ensure accurate service execution, timely job progression, and a high-quality customer experience.
The expected salary range for this position is between $60-70K Actual salary will be based on the successful candidates' experience.
Job Description: What You'll Do:
Service Planning & Initiation
- Review and validate customer service requests and supporting documentation for MCO and work order creation.
- Verify approvals, service history, warranty requirements, and commercial requirements.
- Ensure work orders align with approved scope, budget, and schedule.
- Identify and communicate operational, financial, or service delivery risks.
- Maintain accurate documentation and compliance with Service Excellence processes and governance requirements.
Service Coordination & Administration
- Support Service Supervisors throughout service execution.
- Maintain accurate, real-time updates within service management systems.
- Coordinate warranty, goodwill, billing, and administrative processes.
- Manage work order adjustments, scheduling activities, transportation logistics, contractor coordination, and site access requirements.
- Participate in service planning and review meetings, documenting action items and escalating issues as required.
MCO Closure & Invoicing
- Review completed work orders to ensure all documentation, labour, parts, warranty, and billing requirements are complete.
- Coordinate job closure activities and support invoicing processes.
- Escalate delays or deficiencies that may impact timely MCO closure.
- Ensure documentation quality and compliance with Service Excellence standards.
Customer & Stakeholder Support
- Provide timely communication to customers and internal stakeholders regarding service status and key activities.
- Respond to service-related inquiries and coordinate required approvals and documentation.
- Facilitate collaboration across operations, service, and support teams to support efficient service delivery.
- Maintain a strong customer focus through proactive follow-up and issue resolution.
What You'll Bring:
- Secondary education with coursework or training in Business Administration, Accounting, Finance, or a related discipline.
- 2-4 years of experience in service coordination, project coordination, dealership operations, maintenance administration, or a related industrial environment.
- Experience supporting field service, heavy equipment, construction, mining, automotive, forestry, marine, power systems, or oil and gas operations is considered an asset.
What Does Finning Offer:
- Comprehensive pension program with employer contributions
- Employee Share Purchase Plan with company matching
- Employer paid extended health, dental, and medical benefits available from day 1
- This role is eligible for Finning’s Short Term Incentive Program
- Competitive total rewards package designed to support your financial, physical, and personal well-being
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
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