Technical Support or Customer Support Manager
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Posted on the company's own website.
Can I apply?
- Full-time
- Work permit not stated
From the posting
- employment types
ATS employment type: full_time
- locations
ATS location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Job description
o 5+ years of managing a Customer Support team (10+ agents) within a technology environment. o 5+ years of experience in Technical or Application Support. o Strong troubleshooting skills with the ability to manage complex technical issues and cross-team escalations. o Experience monitoring and improving support performance, including SLA and customer satisfaction metrics. o Passion for team development, mentoring, and building a positive support culture. o Strong communication and collaboration skills across technical and business teams. o Fluent in English (written and spoken) and willing to work outside standard hours when require
Seen on
- workable — apply.workable.com