Google Cloud - SME AI/Machine Learning (Mandarin Language Support)
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Can I apply?
- Full-time
- Work permit not stated
From the posting
- employment types
ATS employment type: full_time
- locations
ATS location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Job description
JOB DESCRIPTION:
Primary Skill: • Must have – Google Cloud Platform, Gemini, fluent in Mandarin • Deep Google GenAI Stack: Vertex AI (Pipelines, Endpoints, Vector Search), Gemini APIs, and Agentic architectures (Function Calling, Agent Development Kit, Agent Builder). • Core GCP Infra: Solid understanding of how ML model deployments interact with BigQuery, IAM, Cloud Storage, and VPCs. • High-Severity Leadership: Excellent interpersonal ability to manage P1/P2 crises and deliver technical root-cause analyses directly to enterprise customers and accelerate L1 L2 teams • Ideal: Systems & Code Debugging skills, Strong Python coding/debugging skills, API troubleshooting, and distributed systems log analysis (Cloud Logging/Monitoring).
Secondary Skill: • Stakeholder management • Escalation handling • Cross-functional collaboration • Communication skills • Problem-solving
• Ownership & accountability
Description: • This role falls in the Tier 3 Support and plays as the bridge between our frontline representatives (who are already Associate Cloud Engineer certified) and Google Product Engineering. • Act as the ultimate technical escalation point for complex enterprise issues across Vertex AI, Gemini/Gemini Enterprise, and Vertex AI Agent Builder. • 8+ years in Tier 3 Technical Support, SRE, and AI/ML Engineering. • Mandarin Fluency (Spoken & Written) for direct engagement with enterprise customers and stakeholders. • Must open to work in rotational shift & off day
Seen on
- workable — apply.workable.com