{"id":"068f7b61-38c1-41f4-a1dd-b4debf659a50","title":"Manager, Customer Experience & Transformation","company":{"id":"9a9527b4-c76e-4d8d-b562-4190b938b028","name":"Bank of Montreal","website":null,"url":"https://yesjob-web.pages.dev/companies/9a9527b4-c76e-4d8d-b562-4190b938b028"},"url":"https://yesjob-web.pages.dev/jobs/068f7b61-38c1-41f4-a1dd-b4debf659a50","apply_url":"https://bmo.wd3.myworkdayjobs.com/External/job/Toronto-ON-CAN/Manager--Customer-Experience---Transformation_R260030480","status":"open","location":"Toronto, ON, CAN","locations":[{"city":"Toronto","region":"ON","country":"CA"}],"workplace":null,"remote_eligible_countries":[],"employment_types":["full_time"],"work_auth_required":"unspecified","term":null,"salary_cad_per_year":{"max":150000,"min":70000},"languages_required":[],"seniority":"mid","first_seen_at":"2026-11-05T16:08:17.366Z","last_seen_at":"2026-11-08T10:50:26.919Z","salary_text":null,"summary":"- Manager role at Bank of Montreal in Toronto, ON, focused on analyzing customer feedback (NPS, complaints, incidents) and redesigning processes to improve customer experience.\n- Requires typically 5-7 years of relevant experience and a post-secondary degree or equivalent, with strong Excel and Power BI skills.\n- Posted salary range $70,000-$150,000 (salaried); employment type, workplace model and work authorization are not stated in the posting.\n- Application deadline listed as 11/18/2026.","sources":["https://bmo.wd3.myworkdayjobs.com/External/job/Toronto-ON-CAN/Manager--Customer-Experience---Transformation_R260030480"]}